No Ringtone, no sound

[Augsburger]

Hallo,
we got the new Fairphone 2 and now we have the problem that there is no sound. No Ringtone, no sound when playing Music, Videos, no sound when taking pictures, nothing. Now we don´t know what to do. Of course we checked all Sound Settings, it is not in silent-mode. Does anyone know help? Should we return it?

[paulakreuzer]

Maybe the sound module is not connected well to the rest of the phone. You could try opening the pone, taking out the module and screwing it back more tightly.

Check this topic for more info:

How do I replace a module/the screen?

#The guide moved here. ###Original Post: The modules of Fairphone 2 can be replaced very easily. You can already find little tutorials on Youtube: How to replace the screen If you run into troubles try the trick explained in the pictures below. How to replace a module These tutorials might also be found in different places in the future

[masaraiva]

Hi @Augsburger! I just got the same problem! Did you solve it?

[freibadschwimmer]

Did you already try @paulakreuzer’s suggestion?
If that didn’t work, you might have a problem with the hardware; in that case you may need to contact support for a replacement.

[Toon.Weyens]

I had the same problem but taking out the audio module and putting it back solved the problem for now…