I moved a post to an existing topic: Play Store (Purchases) empty after Storage Upgrade
I will strongly advice to NOT update the Fairphone to 1.8.5 unless you want to erase everything on you phone anyway.
This was the second update from Fairphone that ended up in a factory reset. It did cost me over 8 hours to fix it (partly).
Don’t count on Fairphone support; I only did get a ticked number, no support (after 7 days waiting).
its Android Version 4.2.2 Kernel 3.4.5
Ok so you are not on Fairphone OS but on stock Android. If you want to install Fairphone Kola Nut 1.8.5 you have to enter advanced mode.
As expected, you installed plain (“Vanilla”) Android.
I hope you did a backup which you can restore later. Otherwise, your data will be lost.
Frist, it’s probably a good idea to have you phone connected to a charger, and (!) to [System Settings] when tapping the menu button on the left on your home screen, Go to {Developer options} and turn on the “stay awake (screen will never sleep while charging” option.
You can now go to the Fairphone Updater App.
Enter the Advanced mode. You should have three choices there.
Choose the blue one: Android for Fairphone.
Install this, go through the whole process of reboots, and have some patience. Afterwards, you should be back on Fairphone OS, the slightly customised version of Android which was there before you accidentially installed “Vanilla” Android. But you don’t have all your stuff back.
Now, go to the FP updater app again, enter Advanced mode, and choose the red option: “Install App Store”. This installs Google Apps on your phone. You’ll have to reboot again, you will be asked to log in to your Google Mail account, and the usual location sharing and syncing stuff.
WARNING: we don’t know if you synced your data with Google. You can check this online on your computer when being logged in. Check this, properly! If your data (i.e., your calendar, your contacts) are in the cloud - fine. You should be able to re-sync them back to your phone. But this might cause trouble when you restore your backups especially if you changed anything since you made your backup. If you changed anything, you might end up with conflicting versions, and I don’t know what might happen.
That said, if you have made a backup, then you should now be able to restore it from your backup solution. Be aware that if you used the Fairphones “Backup and restore” app which came with the phone, not all of your data and contents will be restored. If you used another backup solution, you will need to re-install the backup app from the Play Store, and then restore your apps.
Now, I hope that helped. Please tell us if so. 
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Just want to say that I really had no problems with the update!
I did no update in december - now it was time: Everything went fine an smooth - thanks a lot!
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Glad to hear! 
Did you update manually or via the new updater app?
Hi,
I am encountering a couple of problems with the new update.
First, however I already did the update, I keep getting the message from the Fairphone Updater that I have a new update available. At the moment I think I went through the whole process for 7 or 8 times already. In the end it always looks like everything worked out fine (the updates were installed, I re-installed the Google Apps etc), but after some time I always get the Fairphone updater again.
Second, I think in 3/4 of the cases Google Apps installer gives problems. I cannot open apps because then it says ‘Google Apps are not installed’, but the widget says ‘You installed Google Apps, to delete this App go to’ etc. After rebooting a couple of times in the end it always coincidently suddenly did work and I was able to reinstall Google Apps.
Third, since the update I encounter some problems with the bar above the screen where you get the symbols of your notifications. When I reboot my phone and the symbols appear, it always takes some time (+20 mins?) before the bar works again. In the meantime, I just always go the the Apps of the symbols manually to check my notofications.
Fourth, the battery problem I mentioned in another topic is still there. Battery is kind of dead and also after installing the update it keeps giving all the problems as mentioned before.
I hope this all means that actually I didn’t get the update properly, but I would be very happy to hear the solution how I can properly install the new update. Some extra information: when I go to the Fairphone updater and press ‘Cancel’ instead of ‘Install’, it says “You are running Fairphone Cherry 1.6”.
Thanks in advance.
Cheers
Hi
I made the update for 15 days approx.
My bluetooth app is buggy now and it seems that the network reception have some problems too.
everythink was perfect before the last update.
And my phone is checking for update all the time…
Any idea ?
I have the first edition fairphone.
Thanks
1.) Does the notification say “checking for updates” or really that a new update is available? In first case check this thread in the second case (I missed your last sentence at first, so yes it seems you didn’t really update yet)
Go to settings > developer options and tick “stay awake”, then plug-in your phone and do the update again (hopefully the last time)
2.) Once the update is really installed you should be able to install gapps from within the updater app and hopefully it will work better then.
3.) I’m not exactly sure what you mean, but problems with notifications after an update are sometimes solved by downloading an app from the play store (once gapps are working again).
4.) I’ll check that other thread…
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Please use the search function above (the little magnifying glass). There are plenty of topics around, so try some fixes that are provided there. You have to tell us, what you have done to solve your issue. (If you want one-on-one support, you need to contact the Fairphone team directly via Support.
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So, I did this procedure today with my sisters’ FP…1.3 → 1.6 → PreUpdate 1.8.5. → 1.8.5 → GAPPS.
Everything went fine EXEPT the GAPPS:
I installed it right from the updater without any problems, but after rebooting twice I still can’t see any of the google apps neither I can see the PlayStore.
I tried already to reinstall GAPPS from the updater again, without success.
I have not applied UnifiedStorageUpgrader and did not mady any manuall changes in the layout.
- Did I missed any hint about GAPPS installation? (clearing cache etc…?)
- Is the “Hotfix” for my purpose? (but I did not used the faulty upgrader…)
- a wrong passwort after GAPPS installation for the google account could not be the problem, right? At least the apps should be there without a google account…
Cheers, Robert
- Clearing cache is never a bad thing to do.
- The hotfix is not for you, if you did not do the faulty Storage Upgrade.
- I’m not sure, should they be?
My advice is to run the installation of Fairphone OS 1.8.5 again. Maybe something went wrong during updating. Make sure, “stay awake” (always keep display on) is ticked in the developer settings.
Go to the Fairphone Updater > Advanced Mode > Current Version 1.8.5 > Install. (Yes, install even though it says “current version”!)
In respect to my problem above:
@Stefan: I could solve the problem by following your hint:
→ Re-Installation of FP-OS 1.8.5 + GAPPS with enabled “keep active” option - now it works.
But anyway it seemes strange why there went anything wrong without an error message…
Thanks for help!
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I’ve been getting “new Fairphone update” almost daily even though I’ve installed it several times. The last time I did this (yesterday) when I tried to reinstall google apps it uploaded then asked me to re-start when I restarted and tried to access gmail it said “app not installed” when I tried to reinstall it takes me round again! I have repeated the same process about 6 times. I also tried adding account but it says account already exists on the phone! Aaaargh what do I do? It was actually fine I dont know why I kept getting new updates anyway!
With these kind of updates, I always wait a couple of weeks to find out if there are any major issues. Today I took the plunge, had to download the update a number of times before I could restart, then it had to restart a couple of times, taking pretty long to optimize all apps, but so far it looks like everything is working as it should!
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It’s really cool news!)
I have the feeling that this update is more consistent and thorough (are these right words to use here? 
) than any of the previous ones. I for one, am very pleased with this update. My batter life extended and my phone seems a lot more stable and reliable. Kudos, Fairphone!
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