When I got the new Fairphone I was sure the issue was because of the age of my SIM Card. Turns out any SIM Card new or otherwise is not even detected by the thing. The system is updated and I wonder if there is anything I can do besides returning the phone.
Any ideas by anyone?
thanks for any help!
Welcome to the Fairphone community.
Are you sure you have chosen the correct port, the orientation of the SIM card is correct and it is inserted fully until it holds itself in the port?
Can you probably share a picture?
I am positive, the card has the right orientation, it is properly set in place (clicking in place). I tried different cards by now and everything. Sending a picture will be a bit troublesome, if you insist I can arrange that.
Then I guess there is a mechanical or electrical problem with the port.
Is there maybe a Fairphone angel nearby who can assist you?
I hope so, how could I find one of those angels?
Check the community map:
I have contacted the community but I am not sure if I will bother with repairs. If it really is solved with a minimal investement of time I will do it, but I don’t think that it should be my responsiblity to repair a new device. I am used to software issues with fairphone or repairing a used one, but in this case I payed a lot of money to receive something broken.
If the issue is easily fixed by an angel I will update this post, if not I am sorry to say I am done with Fairphone. A shame, I have been supporting this community since the second generation of the FP1 and never have I been this frustrated.
If that’s a new phone, you can use your warranty rights and have it repaired.
Alternatively, have you tried eSIM?
Best of luck
Then please help me making use of my warranty rights. Again, I want to return my purchase. Because waiting for repairs is not an option for me.
I am sorry that my response is in scattered pieces. I see two options: either I get provided with a working device before Christmas or I return the purchase completely and am no longer a returning costumer. This second option ist upsetting to me since I have been supporting Fairphone since the first model. But not having a working phone for close to a month is inacceptable to me.
Being one of the Angels you contacted: I doubt we can do much and you should def contact support or the reseller, this rather sounds like a Hardware issue. We here as user or as an angel cant help much with warranty claims or return of devices.
I would advise you to chat with support. The live chat is open on Mon, Tue, Thur, Fri: 10:00-13:00
And you can find the chat at the bottom of the Support page.
My experience with the live chat are very good.
Thank you for everyones replies. I got a little cofused between support contact, Angels and forum in my various emails yesterday, I am sorry for redundencies. And of course did not expect an angel to help with the warranty, I thought I finally got an answer from fairphone support. I had a rather kafkaesque experience making my warranty claim. Thanks to everyone that tried to help.
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