I got some java error message on attempt to login in My Fairphone application.
“Invalid password or username” and “javax.net.ssl.SSLHandshakeException:java.security.cert.CertPathValidatorException: Trust anchor for certification path not found”
Password and login correct - I check it at least five times
Unfortunately, fairphone support has not responded to me for 10 days, feedback in play market ignored, so I hope somebody have any ideas how to fix it?
Full reinstalling app not possible, but i delete updates and update it again - it not help
Interesting behaviour, this looks exactly like the example error in the Android Docs
Sadly I can’t reproduce this behaviour on my side.
Can you supply us with more details please ?
Are you running vanilla FPOS or did you install a custom ROM?
Is your phone rooted?
Are you behind a restrictive (corporate) firewall?
Are you using a VPN-connection?
Does the problem exist on both cellular and wifi?
Is this phone provisioned by your workplace, i.e. could there be a special CA installed?
Did you buy the phone directly from Fairphone or from a network provider?
Did you disable any of the included apps, especially anything Google related?
Are you running the latest OTA update (Settings → About phone → Build number = FP4.FP3S.A.0103.20220221)
Are you running vanilla FPOS or did you install a custom ROM?
Vanilla
Is your phone rooted?
No
Are you behind a restrictive (corporate) firewall?
No, just regular home internet provider
Are you using a VPN-connection
No
Does the problem exist on both cellular and wifi?
Yes, 3g/4g/wi-fi
Is this phone provisioned by your workplace, i.e. could there be a special CA installed?
No, it’s my personal device, stock settings, few basic apps from google play only
Did you buy the phone directly from Fairphone or from a network provider?
Directly from Fairphone online store
Did you disable any of the included apps, especially anything Google related?
No, I didn’t uninstall anything, all google stock apps are installed and have never been uninstalled
Are you running the latest OTA update (Settings → About phone → Build number = FP4.FP3S.A.0103.20220221)
Yes, exact this build number
I ran into this problem almost immediately after turning on the phone for the first time.
All I managed to do before that was to update the android version using the native mechanism from the menu, and to connect my personal google account
I had this same problem. I fixed it by clearing the cache in settings. Go to “settings” - “apps and notifications” - “My Fairphone” - “storage and cache” - then clear both storage and cache.
I had to sign in again I think, so make sure you’ve got your password and username.
Unfortunately not for me.
For those in doubt, log in on https://support.fairphone.com
The account is the same. You might want to use a private browsing window to be sure of starting with a clean slate.
Please fix the login issue, it gives a terrible UX of FP as a whole.
Usually impossible to login: one has to clear storage , try again, re-enter data etc.
It gives a very poor impression, as if the app is unmaintained. This is the first contact with FP for many: through the app.