More problems with my FP2

[Jordi_m]

I write again because of a problem I already reported. When my fairphone 2 receives a call it vibrates and plays the ringtone but the screen stays black and I can’t answer the call.
If the call is received via whatsapp if it works correctly.
today I updated to version 17.11.2 and the problem persists.
I have disassembled the screen and I have cleaned the sensor, I have recalibrated the sensor and the problem persists

[paulakreuzer]

This is most likely the issue described in the following discussion and caused by the phone app’s permissions being messed with for some reason:

Black screen for incoming calls

Apologies if someone already checked this, but could this be a permissions/notifications issue? Guessing (I don’t have the FP2) Settings > Apps > All > Phone (and/or dialler) would be the place to check.

PS: You say you “write again”, but your account doesn’t have any posts yet. Did you forget your password to your old account or by mistake created a new one?

[Jordi_m]

@paulakreuzer

This is most likely the issue described in the following discussion and caused by the phone app’s permissions being messed with for some reason:

Black screen for incoming calls

Apologies if someone already checked this, but could this be a permissions/notifications issue? Guessing (I don’t have the FP2) Settings > Apps > All > Phone (and/or dialler) would be the place to check.

PS: You say you “write again”, but your account doesn’t have any posts yet. Did you forget your password to your old account or by mistake created a new one?

yes, create a new one because I have been asking for a long time to reset my password but I never get the email to reset it

[Jordi_m]

Paula, I just solved the problem and I’m very happy !! certainly the problem was in notifications of the phone not in the permissions. I attach the image here because it can be useful for someone