I have a FP1 without working mobile data connection (WIFI works fine). After checking all the settings with my provider, FP support recommended sending the phone in for repair (I don’t know if that makes any sense - does the mobile data connection have hardware separate from voice connection? But that’s what they recommended).
Now, I created an account on the returns portal, and simply cannot log in. I’m always returned to the login page without error message.
I contacted support about this, but haven’t received anything beyond the automatic “we’ve got your request” within one week.
What can I do?
BTW I would much prefer a local repair option in Austria. But I guess that would mean forfeiting warranty.
Support appears to be very busy so it could take a while for them to answer. Calling them (details at the bottom of the support page) might work to speed things up. In the meantime, have you tried using a different browser (or clearing the browser cache)? I’ve not heard of issues with the returns portal before (at least I can’t remember reading any posts here), so it could also just be a glitch.
If calling works I would find it is very unlikely that it is a hardware problem (hence replacing / fixing won’t work).
Do you have more information about your provider and can you share their setting page?
It’s not an acceptable solution, though. I live in Austria as well and in many areas nearby the border the phone connects to a foreign cell because the local network is weak or missing. Having “allow data when roaming” switched on may lead to enormous costs this way (drei charges 0,24 euros per Mb).
So…it didn’t quite end there.
The data roaming was a false hope. I must have hit a page that was still in browser cache, or something. It didn’t work after all.
Then I went through all the settings again. And I found a sub-sub-sub menu I’ve never been to before: The detail settings for the access point. And there the data source was specified as LTE. And I changed it back to default (Unspecified), and it worked!
Now this is what I suspect had happened:
I regularly have issues with my touchscreen while calling. My ear seems to activate it, and I open all kinds of strange menus. I’ve even activated airplane mode several times during a call (that’s something you tend to notice quickly, at least).
Now I suspect, I once opened this sub-sub-sub menu, scrolled down and changed that one setting. The provider’s support probably never bothered to check those settings, because the default are fine - and who in their right mind would change settings randomly, when everything works fine?
Well, I’m going to tell them to extend their checklists on “data connection issues” in this regard.