English

Mic issues when video calling or voice calling on loudspeaker

Greetings,

When I’m having a video call on WhatsApp or Messenger, or a voice call but on loudspeaker, the other party doesn’t hear me well (my voice is low and far). It doesn’t matter how close my mouth is to the phone.
There is no issue when having a voice call (no loudspeaker) on either of these apps.
There is also no issue when having a normal phone call even if it is on loudspeaker.

I’ve done the mic tests on the service menu and I could hear myself pretty well.

So in summary:

  • Other party doesn’t hear me well when I switch to loudspeaker on WhatsApp or Messenger
  • Issue is not present when doing a normal phone call even if I switch to Loudspeaker

What could be the issue?

Best.

5 posts were merged into an existing topic: TEST of Low volume & echo with hands free & WhatsApp