here is the list of my problems I’m Sorry to ask that here.
1 the phone is painfully slow and sometimes crashes, I said that I have not installed any applications.
2 you can not always have the same panel when I slide my fingers from left to right or right to left. sometimes the contacts, sometimes running applications or whatever.
3. you can not bookmark a application on the desktop. if I at length based on the single icon can delete is active.
4. it is impossible to find the paramêtres, I can not.
But especially the phone is very very very slow, as if he was performing a background task that he takes all his memory, I said that the phone is new, I have nothing installed and the battery is charged, that I have already tried what was noted on the forums and procedures manual
I am very worried that I have big problems with this phone.
thank you for your response
You stated you tried what was noted on the forum, but did you also do a hard reset yet? Maybe this can help to solve some problems…
If the problem persists, I would advise you to contact the support. This sounds like a serious problem.
Thank you for your respons
a hard reset is not a reboot ?
No, it’s quite different and you loose all data on your phone. So make sure you have a backup!
Since I don’t have a FP2 (yet), I’ve no idea how to do it on a FP2, but the instructions for the FP1 are here.
Then maybe the title of that page should be updated, I guess
Ok I tried a hard reset at the start and it change nothing
what do you suggest for title ?
I mean the title of the help-page about the hard reset. Now it reads “How to perform a Hard Reset on my Fairphone 1”, but if it is also valid for the FP2, they could just leave out the “1”
I think my phone have a serious hardware problem
In that case it’s probably best to contact support directly: you can open a ticket here, or scroll all the way down on the same page for phone contact details.
I’ve just did it