When I first heard about a smart phone being produced under fair conditions I was really excited. So excited to order one phone right away (I got number 11000 or so) and to spread the word and telling everyone within my circle of friends and family. This resulted in 4 more people buying the phone as…

[image] Douwe: But let me make one thing clear: the early and continued support of Fairphone 1 buyers is very highly valued. You care but there is nothing to be added to this statement: [quote=“fp1_wo_sw_updates, post:19, topic:20270”] The FP1 is a lost cause. It was a prototype for learnin…

Dear FrankM, Thank you for your extensive list of issues here and taking the time to lay-out what your problems with Fairphone are. I am really sorry to hear you feel so strong and negative about what once was a movement you clearly supported. From what I understand we failed to meet your expectat…

I’m owning my FP2 now for 2 Months, 2 Weeks and 4 Days (that’s what ist tells me), so I don’t have much of experience with FP in general (despite some battery issues) But keep in mind: For some good reason FP is delivering their phones without charger. That’s fine since nearly everyone owns a USB c…

[image] Douwe: In your case it seems that repairing was no option for our repair partner. If we are going to keep going as a company, we have to rely on our partners to make judgements for us. Since it was the coating or mantling of the usb port then mechanical stress broke the usb compartmen…

[image] Douwe: In your case it seems that repairing was no option for our repair partner. If we are going to keep going as a company, we have to rely on our partners to make judgements for us. So you rely on a partner that has 12 years of experience with general smartphones and 2 years of exp…

[image] FrankM: There are at least 3 companies in the Forum that are able to repair the device This is the list in question: :slight_smile: [image] pencil2 List of local repair shops that are familiar with Fairphones (by City) Guides This is a #wiki topic. Everyone…

Thank you for adding this information.

I totally agree on that it is easy to understand the obstacles on the way, but not the ignorance. When the support tells you that this is not going to happen with FP2, or we are to busy with the launch of FP2 to help you, I, as someone among the first 10000 buyers, loose my faith in the company. The…

While I agree with @FrankM in many ways, we also have to be aware of the timeline … they needed a phone with a “open minded” Chinese ODM and they took what they could get. It was not about design, it was mainly about materials. The more important flaw: Fairphone never involved the users in the d…

I received two emails from the support last week they contained the following two statements: We will now inform our service centre that they can proceed with the repair of your Fairphone. Your phone is as good as new and ready for you! We are sending your package out today. @Douwe It this su…

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Stefan August 10, 2016, 11:59am 34

This is the list in question: