Aside from single complaints, I can’t seem to remember, that there was a general lack of taking responsibility by Fairphone.
Just take a look at this thread:
There you will find quite a few customers who got an exchange of their display up to 3 or 4 times (for free).
I fully understand your disappointment and anger and I know, why you are not advertising the FP anymore. I equally share your complaints about support-response-time; although rather from my readings in the forum than own experience.
To be honest, while in my opinion this seems a bit unfair:
… while I guess, that you are quite right with this:
Still it is a start; and nothing else was ever promised (or at least I never did expect more). And you should be proud, that you are a vital part of the “movement”, proving, that things can turn around; albeit slowly. Without you and your support, FP2 never would have been possible.
And just maybe it’s a small consolation for all the troubles you are facing with your phone, that it’s modularity is nothing less than a revolution when it comes to smartphones.
I just hope, that support will get back to you soon enough and solve your problems. And maybe later on, when things turn out fine, you will be reconceiled with the company and do no longer have a feeling of betrayal.