- You can not go to a shop and buy a Shiftphone or Fairphone, because they are starting and meaning to change the industry. This is hardly done by doing it like all the others do it.
- Modularity is a means for sustainability by repairability. Achieving reliability with modularity is the hard thing to do. And when it is done by a small company instead of global player, the means for testing big stile are limited. That’s why the FP2 with it’s flaws by design entered the market. My bet would be, that the testing fell short of the real stress that the phone was put through in reality.
- Service has to cover all those things. A new product, with a revolutionary design, a demanding community with lots of ideas and many new problems occuring all the time. Then they made the mistake of outsourcing support line; and they brought it back in house only this year (May if I recall correct; there is a blogpost to this).
To me it seems, that you sometimes put the cart before the horse.
You can not buy a revolutionary new product by a small startup and expect everything to work as flawless and perfect as it does with global players that are on the market for decades. And even those companies don’t work perfect. Just do some searching on the internet to find those reports. The difference is the size of the company, and portfolio and purse of those companies.
Just give it some time. The FP3 should be a kind of turning point. But we’ll see, if that really happens.