Hello all, did you have been recently in contact with the Fairphone support? I sent in a pair of fairbuds beginning of Dezember and since then they do not answer any questions about the case. Seems the support is closed. Do you have any informations? Best regards Christian

I sent it in via Cordon Electronics according to the official instructions. I contacted them via email several times in the same way the support contacted me.

Hello, the Support is very much available but the response times are long. Still, I have had a good experience. From what you said, I understood the Support asked you to send in the fairbuds and the repair/assessment is done by Cordons, so I would assume the process has not been completed. I woul…

An odd one this : I submitted a support request to Fairphone via the contact form on the website’s support page re a broken USB-C port on my in warranty FP5. I received an automated response saying to reply if I still needed help. I replied, 1.5 weeks passed, and not received a response from Fairph…

You received the automatic response with your ticket number, so yes it reached FP. All new mails to support will not speed up and rather cause the opposite. If you want speed up try the online chat next week. When you search the forum a bit, you will see support is slow and at the moment rather 2 we…

Thanks, it was more that when I contact Fairphone I get a response to say reply to confirm I need a response, and when I then do what I am asked the only response I receive is to ask me to reply to confirm I need a response. Ie: an infinite reply-reply-reply loop. I can not tell therefore if my re…

Thanks, and sorry to hear you’ve had that poor response. Companies live or die by support given because it directly translates to customer goodwill and repeat business (or not). I’ll wait… see what happens next.

I have had a look on my FP support standard replies. Usually they provide me with the ticket number and the link and either suggest explicitly not to multiply the requests or to only reply of you have some additional new information. I have a feeling ( and sorry cause I understand it might be frust…

Hi Meaghan Thanks for getting back to me: I’ve tried Safari and Chrome on Mac and the chat is the same. It won’t connect, even though it is within opening times and says chat is open, and bounces to the contact form. The email responses I received from the contact form do NOT contain a suppor…

Hi. it seems like an unfortunate series of events. To clarify, my experience so far: I have been able to submit a request form via the app and via the website form, all my requests are accessible via zendesk and I have been able to access the online chat. The last thing I suggest would be to resub…

Is Fairphone Support no longer available?

Discuss The Industry

loseyourself February 7, 2025, 1:08pm 8

Sadly, the customer support is infamous for being unacceptably slow at answering.

18 days with no response:

10 days with no response:

12-15 days of response time:

10 days with no response:

1 week with no response:

My suggestion would be to just wait. Don’t write any more messages to them, just wait.