Hey @No1! Thanks for caring about Fairphones as well.
I found your same message in 3 different topics quite annoying to be honest. And I did not want to respond to it, but now @loseyourself picking it up, I thought it’s not the best to leave your statement just there.
I’m quite certain almost all forum users are annoyed by the slow support, sometimes randomly closed support tickets, etc. Also by the only very slow improvement, even though improvement was promised so greatly. You will find several posts by me asking for improvement and criticizing it (here the most recent one).
But about their support stuff: Earlier this year, Fairphone has reportedly doubled their amount of support stuff: