Neither do I but just the motherboard would be a reasonable repair according to the bill they sent me
When a phone has been in water all modules can be defect.
I had the exact same experience except water came from condensation from a camping trip.
Literally the worst phone (and ironically, most expensive) I’ve ever had a misfortune of purchasing.
later on, the frame developed cracks less than a year in from normal use in a case. Ridiculous thing.
then a responsible company like FP claims to be tests everything a substitutes what needs to be substituted.
still the same issue, the problem is not the product but the behaviour of the supplier.
ok, bad stuff happens, sometimes by chance, sometimes (mine) by mistake, but would you not expect the claims by FP, which were one of the three reasons why I accepted to pay 30% more a Phone, should be different from: bad news we will change everything an You pay a new Phone for it?
Fairphone covered this in their recent stream, announcing FP6+. IP55 is doable with current size, weight, and modularity. They could go a higher rating, but it’d sacrifice modularity or size/weight. They feel the current compromise is in the interest of their customers.
As such, we as a community cannot track how many customers were unhappy with the IP rating of FP6(+), but we can get an idea. AFAICT, you’re an outlier.
That said,
this is the one thing everyone can learn from.
Fair assumption, but that’s all work that needs to be done by someone who needs to be paid. So it might not actually be cheaper than simply replacing the parts. And since it’s about water, a module might still work during that test but may give up a little later when the phone is back at your place and corrosion has made more progress in some tiny little corner of the module. So while I don’t like this complete replacement strategy, either, at least I understand why they do it like that.
And having said that I hope that my phone will never have to go to the repair center, either, because I cannot guarantee that I always kept the phone dry enough when it was in my jacket during sports… (are the humidity indicators user-replacable and available as spare part actually?
)
Are you one of the sources of your disappointment? You dunked your phone into salt water? Way to go.
The only ‘take away’ from this is that perhaps your Google Pixel 7 phone is more water proof than the Fairphone. The reason ? Because it is glued-up beyond access.
‘Sorry for your loss’ as they say in the US.
just to make it clear I am not upset by the IP 55, I know the meaning of it and though I believe what happened to me should have been in the 5 rating I cannot prove it, and still the mistake was mine.
You want to repair? You have screws instead of glue
i did not and still do not like FP response and attitude. felt like any OPPO’s
I did not dunk anything in the water, but that is not the Point
FP is like any OPPO though they claim to be different
displeased, to say the least by their response, stile and attitude, not by the void warranty.
I do agree on all counts, But a message “you touched water, warranty void, you have to spend more the the phone new” is not exactly what I expected from FP, i will try to repair it (nothing was shortcircuited as long as the phone was charging). if I get it to work I will be pleased to share here the duration of the parts.
No idea what OPPO has to do with this.
In your specific example, glue is supreme to screws. In your specific example, screws are useless to repair your smartphone. But your specific example is an outlier. You’re the first person AFAIK to report this specific example. I’m not saying you’re the only one; I am saying that the repairability and screws is still very much in favor over glue.
Also, a Fairphone never intended to be a rugged smartphone; it is quite the opposite actually, and rugged smartphone (such as CAT) are known to be difficult to repair.
feel like we are talking different languages. I simply meant that I accepted the vulnerability of the FP when I bought it. I did not expect to face a company like any other (if you do not like OPPO put the name you want). still disillusioned and unsatisfied.
Bought my FP6 some 4 months ago. Installed /e/OS, and like it so far (but I never had a flagship phone in the last 10 years, previous to this was Volla X23: FP6 is definitely a big upgrade in comparison).
I read in the manual that it’s IP55 rated. Wikipedia says “Water projected by a nozzle (6.3 mm (0.25 in)) against enclosure from any direction shall have no harmful effects” with 30 kPa pressure.
What I did: washed during approx. 10 seconds under the bathroom faucet, which uses a standard aerator (not really a high pressure jet by any standards..!). Soon after, screen starts flickering and became unreadable (all kinds of bright colors flashing in stripes).
As warranty specifically excludes water ingress (of course), and the phone is supposed to be easy to service, I have torn it down to let it dry, close to the (cold) air-con. I am worried about residues though.
The strangest part is that there doesn’t seem to be ANY kind of gasket on the different parts (back covers, screen, etc) so that I wonder: how can FP claim ingress protection without the one item that would provide such protection ?
There have been discussions around this and I moved your post to a recent one. The topic was not “search friendly” thus I renamed it
Did I misinterpret your post or did you wash/rinse your phone with water? And if so - for what reason?
You interpreted right: I washed it under the faucet, like I used to do with my previous phones. Why ? for the reason you usually wash things: hygiene ![]()
As it is should supposedly resist a 30 kPa water jet for 1.5 minutes, I figured that gentle splashing for 10 seconds would be well within the specifications. Not so.
For reference, this is what an IPx5 test looks like: there is just NO WAY my FP6 would survive this, considering how it reacted to my much gentler conditions.
While I’d never hold my phone under the running faucet, I agree that per definition of IP55 that shouldn’t be an issue (at least if it’s not running at full power), also for the FP5. Nevertheless, for cleaning, a damp cloth is the better choice.
When really looking carefully at IP ratings, then I’d assume that Fairphone 5 and 6 probably don’t meet what they promise, no matter if they have ever been disassembled or not.
tests mention the distance of 3 metres. That was the main difference I found.
FP website links this source with a nice educational video (mainly on phones with higher IP rating but that gives a gist)
yes and when you hold a mic, USB or loudspeaker under the running faucet…
Overall @dede please get in contact with Fairphone support. We are users and can only interpret and that will not really help you to get you case sorted.