Impossible to update any app, or access the App Lounge for Fairphone 6 on /e/os

Help Fairphone 6
1

Hello dear community,

I received my Fairphone 6 in August with the /e/os build. I hardly customized it, I didn’t root it or did anything that wasn’t recommended regarding the parameters.

For the past week I noticed a deep issue with my Fairphone. Every app after the other is becoming obsolete and requests an update, that I can’t manage to install. When I click on the eventual update link, I get a white page that doesn’t lead me anywhere.

Now when I open the default update software (App Lounge), I am disconnected and can’t get it to connect in any way :

  • If I try to connect with Google services, I get a error page saying “net::ERR_INTERNET_DISCONNECTED”;
  • If I connect anonymously, the pages of the app seem to be loading indefinitely;
  • If I select only the PWA and open sources apps, I get a prompt saying “An error occurred while loading the application. This may be due to an absence of feedback from the server, or another server error” (rough translation);
  • It is of course impossible to update the App Lounge itself.
  • Any attempt to download an update from the web takes me to a white page that doesn’t load.

I notice that when I am trying to download an update for any app or when I open App Lounge, I get a symbol appearing on the system tray at the top of the screen that seems to be linked to the firewall (crossed Earth symbol), however I can’t reach the parameters for the firewall and don’t remember changing any related parameter.

My phone is slowly becoming a brick as more and more app are becoming obsolete by the day. I can’t find any similar issue on this forum or on the /e/os help forum, could a charitable soul help me with this issue ?

Thanks in advance,

T. Evrard

2

Hi and welcome to the community.
You better discuss such in the e/OS forum, as this is most likely not related to the device, but rather to the system.

Overall it seems there are issues reported repeatedly and I have seen several comments, that its better/easier to use Aurora and F-Droid Store instead.

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Hello, thank you for your prompt answer. Unfortunately I can’t install any other installer to bypass the issue, I can’t install anything new on the device.

I will take the issue to the e/os forum and be more specific.

Thank you !

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For cross-reference:

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