If I open update, closes immediately - No possibility of opening and update

[KayPeters]

The last version is 1.14 and in the short time I can see update possible 1.16,

I don’t know how to solve the problem.

Tried restarting, tried deactivating and restarting the app and freeing up memory space.

Is the only way out just to reset the mobile phone to factory settings?

[yvmuell]

@KayPeters

The last version is 1.14 and in the short time I can see update possible 1.16,

I guess you use e/OS?

Have a look at this discussion

Phantom 1.17 update on FP3+ /e/

If @urs_lesse suggestion doesn’t help you could try to clear the storage of the updater. Go to the app “Settings,” and type in the search bar : updater. Open Updater “App info” then open “Storage & Cache”. Clear Storage and Clear Cache. Close settings and then open “Settings”, “Updater” and Updater App worked again.

[KayPeters]

Yes, you are right. e/OS 1.14.

Thank you for your advise.

This try was for me the right step. But my last running system is e/OS 1.14.
Can I install the newest update or do I take step by step install the next update up to 1.17?

[yvmuell]

I understood you dont see any update in the updater? So now you see 1.17? Whatever you see should be possible to install, else the other topic was for troubleshooting not about the version

[KayPeters]

Thank you. You have helped me with my problem and is solved.