I need to unlock my screen to answer calls

I’m having an issue with my FP5. When I receive a phone call or whatsapp call, the phone requires me to unlock my screen before I can answer it (face recognition, fingerprint or pin). I want it to unlock automatically whenever a call comes in. I have search the complete internet, and I think all my settings are correct. Does anyone have a fix?

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Welcome to the Fairphone community.

Which settings do you mean exactly and what software are you running on your phone?

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That’s a known issue with face recognition. The only solution I could find was disabling it.

Regards Philipp

So I hope this issue will be solved soon. On irregular basis I have the same problem…