I can't submit a request - the form doesn't recognise my Order number

[AnotherElk]

Does this help? …

Where can I find Online "Shop Order Number"?

You should find it if you log in to your shop account under https://shop.fairphone.com/sales/order/history/

Where can I find Online "Shop Order Number"?

Thank you. I tried every numbers and the one starting with FP worked. They could have mentioned in the help field.