You can separate the items into these two sections. But you can also separate them into “should be included” and “should be optional”.
Because users have different opinions of what they need. One says “I really need XYZ, I wouldn’t buy a phone without XYZ”, the other says “XYZ is completely useless for me, buying a phone with XYZ just wastes my money”. With optional modules, you can serve both users to their satisfaction.
Note that also Fairphone owners are also customers. Customers expect something from the products they buy. So the Fairphone 2 is also just a product from which they expect something. If their needs are not satisfied by the FP2, they won’t use the FP2.
There are reasons for using the smartphone as a remote control.
- Your remote control is lost or broken or you bought an used TV with a lost or broken remote control.
- You don’t want to use the remote control because you don’t want to get it lost or broken.
- You want to use the smartphone because you have your smartphone with you and don’t want to look for your remote control which you placed at an unknown place.
- You are with your smartphone on your couch and don’t want to stand up to take the remote control.
- Your smartphone is easier to handle than the remote control.
- You have more than one device with a remote control (TV, satellite receiver, DVD player, video recorder, radio, air conditioner, fan, heater, garage door). You don’t want to have a bunch of remote controls lying around, maybe at the wrong place.
But the TV manufacturers can also change their way to handle the TV: Do we really need a “classical” remote control or can we also use a smartphone with an app which acts like an app (e. g. a channel list on the smartphone which can be wiped through and tapped on instead of typing in numbers or use the up/down buttons)?