My argument is that this topic is about money, which is only a tool to control others to get them to do work either I cannot do or will not do.
Fairphone is an opportunity to highlight this exploitation and paying ‘fairer’ wages is the main goal. To this end Fairphone is competitive for those that have the will to acknowledge this disparity born of weakness.
It’s not that Fairphone needs to upgrade their minds but the consumer that could upgrade their hearts, if it’s not too much of a bind.
Actually it is quite much of a bind, because some users gave their money to receive something useless sometimes. Anyone can donate money for anything good in this world, so why should I buy a Fairphone when I know of the many issues which have not been solved for months? I would not like to own it, but I need a working device, and if I cannot use it, I need professional support from the manufacturer within an adequate response time. If my Fairphone was affected and fixing the issue(s) is not possible for months, do you really think I would be perfectly fine with the thought that Fairphone accomplished their goal to support the factory workers instead of supporting me (which currently is the case when Fairphone customer support cannot be reached for weeks)? This is an extremely onesided behavior…
Sure you may not be happy with the way Fairphone are treating you but I’m perfectly fine in that I have done what I can and I save my judgement for more self reflection than what another can do.
But sure I am bound as a consumer and that’s so embarrassing so that I can’t point the finger at another and say they should do better.
It’s the age old polarity argument, better for some worse for others and this post is about pricing and someone has to pay. Maybe you tomorrow and me today.
If Fairphone would offer a phone and tell the people “look, we sell you a device without support for more than € 400”, I could say “OK” or “no, thanks”. At least, that would be a clear statement. But some users have a device they paid the money for, but cannot use it. And Fairphone support is not helpful to them. So, just to be clear: This is not about improving things at all, it is about making things work, it is about giving support back to those who gave their support…
Fine, then Fairphone shall suggest how much more a “fair” product shall cost to provide better quality and support. A price comparison cannot be done without considering the features and qualities of other products, otherwise such a discussion leads nowhere…
That would work for a real business but in an exchange of support both sides want a profit and if they both get that some third party will have to pay, as most biological forms do at our homo sapien whim
Yeap! Maybe 900 euros would enable a better support.
Honestly I have no idea what your point is. Who will have to pay a price when Fairphone take effort to reduce support response delays? Where is a third party involved? Which?
This ideally will be my last effort to explain myself. I am the First party, the ultimate consumer, Fairphone is the second party whom I pay to make a ‘Fairer’ phone, but note they did this without my asking,
The third party is a conglomeration of entities that Fairphone use to provide me with a ‘Fairer’ phone.
This conglomeration have no say, the miners, the factory workers, the people they exploit the animals they use the plants destroyed to make way for the animals, the families and the factories.
The exploited plants, and non voting animals like, cows, sheep, have no say and it isn’t fair to them. Not to be dismissive of the humans that slave to make ends meet. 
~ 
~ 
~ 
OK in editing I lost some text ~ just as well maybe.
So it’s goodbye from me.
Your reasoning does not meet the point. If I was a manufacturer of a product that consists of material and after sales support - and of nothing more or less does the Fairphone - , I must take effort to deliver what I advertise. It is not enough to have a support section on my website and tell my customers which address they can send a mail to when problems arise. I would have to hire people to be able to process support requests, maybe even more staff to cope with a higher appearance. I would not have to expect any understanding from my customers when I do not contact them for about two weeks…
What of all this has anything to do with how fair a product has been produced? If a manufacturer does not meet the needs of a customer again and again, something definitely is going wrong…
Sure, the competition is not only between brands but also between the minds themselves. I guess the elephant in the room is the fact that few people care about other people, they would rather compare the fair factor within their own local circles/bubbles, not with those that live thousands of kilometres away and are an altogether different culture — ignorance is bliss, it’s true, it is a fact and you can’t argue about it, ‘you are saved from what you don’t know’. I know I am. The people who care, the few of those who do, have to be also great minds, exceptional people, imbued with the cosmic power to shift loads of highest resistance, eloquently carry out impossible tasks. They are the heroes, not me.
Maybe you really don’t know yourself, heroes come in all shapes and sizes and the greatest of all is truly inside you, 
I know myself, and I know I have contributed very little, I would if I had resources and knowledge, but for myself I would rather give way to those who are able. I like the saying “a fool is someone who can’t discern between a friend and an enemy”. Anyone who has no concern about the ecosystem is obviously an enemy, not in itself, but as a result.
This topic was automatically closed 182 days after the last reply. New replies are no longer allowed.