When I call someone, almost every time all sounds have a very nasty quality, as if beeps and the other person talking are screaming in a microphone. But funny enough, one call I made didn’t have that problem, while usually it happens all the time. It makes phone conversation almost impossible. I understand the other person I am speaking to doesn’t have the same problem, so it should be something in my speaker.
PS I deleted the google translate app but that didn’t help.
What happens if you make a phone call with a headphone?
then the soundquality is just normal, good! I had to unplug of course to explain to my guinea pig what I was doing, and then it was horrible static screaming again. On her side, she couldn’t hear anything strange.
Then it looks like a problem with your bottom module.
Go to Support here and follow the steps for Calls.
Afterwards you could consider to call Support.
unfortunately I haven’t solved the problem yet. I don’t really know what exactly is my ‘bottom module’. I’m prepared to buy new stuff but I’d like to know for sure that I buy the right thing.
If your Fairphone is younger than 2 years, then you need to contact support for guarantee.
If your Fairphone is over 2 years then I would suggest see if there is a #fairphoneangel in your neighborhoud to test if your bottom module is broken.
Actually, shouldn’t it be the top module? The microphone seems fine after all, the problem is with the ear speaker, so -> top module. Or did I understand something wrong?
yes, the microphone works fine. Also every sound that is not related to making a phonecall, is fine. So I wonder if it’s really a speaker that’s causing the problem, or maybe some software? I emptied the cache, deleted some recent apps, restarted factory settings. Nothing has worked so far, though initially emptying the cache seemed to improve the sound quality. But that might be a placebo effect.
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