Good morning,
I’m contacting you because my phone is not detecting my location. I’ve tried enabling location services, disabling battery saver, opening Google Maps, and staying in an open-air parking lot with no nearby buildings or obstructions. Google Maps still can’t detect my location (position).
I downloaded GPS Status & Toolbox and GPS Test as well. Neither of them is able to connect to any satellites.
Other people who have older FPs (as instance FP3) don’t have this issue. Could you please let me know if there’s anything else I should do? Also, the battery drains very quickly. Is there something running in the background that I can disable, besides closing all apps every time?
Thank you, kind regards.
PS. i have already contacted the support but i did not receive answer in 10 days.
Could you please confirm what device you have (FP3 or FP6), what software you are running (stock Android or e/OS or any other OS) and whether the issue with GPS is new - did it work properly in the past?
So are you talking about a FP3 or like in the title a FP6?
Which software is running on your phone?
Did you try the hardware test procedure of your phone to check whether the GPS is working at all?
I meant the built in self test of the phone. Not an external app. That’s how it works with FP4 or FP5, as it is listed in the support area for the FP6 too, it might work the same way:
Open the Phone app.
Dial *#*#2886#*#* in the same way you enter a phone number to make a phone call. Once the last character is introduced, the Service Menu appears (be patient, this can take a few seconds).
Select Manu.
Tap on GPS. Initially you will see the text 0satellite(s).
The test is successful if the device finds at least four satellites.
Choose FAIL or PASS accordingly based on the result of the test.
