Good morning,
I’m contacting you because my phone is not detecting my location. I’ve tried enabling location services, disabling battery saver, opening Google Maps, and staying in an open-air parking lot with no nearby buildings or obstructions. Google Maps still can’t detect my location (position).
I downloaded GPS Status & Toolbox and GPS Test as well. Neither of them is able to connect to any satellites.
Other people who have older FPs (as instance FP3) don’t have this issue. Could you please let me know if there’s anything else I should do? Also, the battery drains very quickly. Is there something running in the background that I can disable, besides closing all apps every time?
Thank you, kind regards.
PS. i have already contacted the support but i did not receive answer in 10 days.
Could you please confirm what device you have (FP3 or FP6), what software you are running (stock Android or e/OS or any other OS) and whether the issue with GPS is new - did it work properly in the past?
So are you talking about a FP3 or like in the title a FP6?
Which software is running on your phone?
Did you try the hardware test procedure of your phone to check whether the GPS is working at all?
I meant the built in self test of the phone. Not an external app. That’s how it works with FP4 or FP5, as it is listed in the support area for the FP6 too, it might work the same way:
Open the Phone app.
Dial *#*#2886#*#* in the same way you enter a phone number to make a phone call. Once the last character is introduced, the Service Menu appears (be patient, this can take a few seconds).
Select Manu.
Tap on GPS. Initially you will see the text 0satellite(s).
The test is successful if the device finds at least four satellites.
Choose FAIL or PASS accordingly based on the result of the test.
I have the same problem but the phone app does not allow me to type this number of characters. As soon as I type the last character the field goes blank. Is it a country specific number?
No, it’s not a phone number at all, but a control code for the phone.
What exactly means ‘does not allow’? And which software is running on your phone? The code only works with FairphoneOS.
Hello, I have the same problem as #vincentvanhees, I can’t use GPS on my FP6, and when I dial the code, after the last character, it turns back blank and nothing happens. I use muren /e/os.
Hi, since i could not solve the issue and since it was under warranty, i asked on my FP personal page to send the phone to one of their offices to fix the issue.
Once i managed to reach the FP support, they immediately sent me the shopping tag. In two weeks i received back the phone and the GPS was working.
I have Fairphone6. First I pressed the dial button, then the 10 dots to dial a number, and next I typed the control code. After entering the before last symbol everything I typed disappeared. I had this for both e/OS 3.6 and for the current 3.7. Anyway, after installing 3.7 my GPS started working again.
Hello
I am glad your GPS working again for you.
Just to clarify, you can buy a Fairphone device and install on it (almost) any software you wish. The operational systems (OS) offered in the FP webshop are two: FairphoneOS, a standard Google Android, and e/OS, software delivered by Murena.
Please note that not all the functions exist across different systems. The case here was the software testing function - it does not work on e/OS (the software you have).
