Well, since receiving my Fairphone 2 in february, I’m particulary unimpressed with its performance.
I’m sure the screen is defective: Can’t use all the keyboard even if i turn the screen around…
When using the telephone the screen goes blank so i cant refuse or end the call…
Cant switch my alrm off unless i use the pull-down menu, only the snooze works…
Can’t access photo album in FB or whatsapp …
Probably more stuff I don’t know about.
My Fairphone1 was fine (my wife is still using it).
I’ve updated every month. I think the screen is defective and needs to be replaced.
I don’t know about the rest … the updates haven’t changed anything (yet).
Well that’s no reason to be unimpressed. Every phone company sells some defective devices, since no one can test all phones before shipping. You’ll get a new screen/phone for free.
This is a known issue caused by the proximity sensor being sensitive to dirt on or under the screen. Usually cleaning the screen (also from the inside) solves the issue - at least for a while. An update that may improve the sensibility of the sensor is being tested at the moment.
Post your request number here to get a fast reply.
I think what was meant was to make a warranty claim which doesn’t cost you anything, and which is a normal procedure when you get delivered a faulty device.