FP6 Refresh rate dropping seemingly random

Help Fairphone 6
83

Hi everyone,

I’m having a recurring issue with my Fairphone 6. Whenever I unlock it using the fingerprint sensor (with my thumb), the touchscreen sometimes doesn’t respond for about 5–10 seconds.

The phone itself isn’t frozen — for example, if a video is playing, it keeps running normally — but I can’t tap or swipe anywhere during that time.

If I immediately lock the screen again using the power button and then unlock it once more, everything works perfectly right away.

Has anyone else experienced this? Is there a known fix or workaround for it?

Thanks in advance for any help or suggestions!

Marina

84

Kindly see above for info and workaround.

85

Subject: Screen refresh rate still drops after unlock (FP6 QREL.15.148.0)

Hi everyone,

According to the update notes for FP6 QREL.15.148.0, the screen refresh rate issue was supposed to be fixed. However, I’m still experiencing a noticeable slowdown after unlocking the phone with the fingerprint scanner.

The display feels stuck at a very low refresh rate (maybe around 10 Hz, just to give an idea). The only way to get back to a smooth 120 Hz experience is to quickly turn the screen off and on again.

Has anyone else noticed this after the latest update?

Thanks!

2 Likes
86

The latest update did nothing to fix this issue for me, pretty disappointing given how long the phone has been out now.

It happens much less if you disable screen wake on notification and immediate unlock on fingerprint sensor, but it still happens quite regularly.

3 Likes
87

With AoD on I had no issues for quite some time.

88

It’s quite disappointing to see that Fairphone doesn’t seem to care about supporting their customers and fixing bugs on their phones.

It’s been how long now? It’s unlikely that we’ll ever see a patch for this bug.

This is my first Fairphone, and I have never had an as buggy phone as this before. :confused: I guess the only route for Fairphone users is the custom ROM route.

89

As you can read they are working on this, which means they take care. And not everyone is experiencing it or to the same extend, so it seems there are different causes and to fix they have to reproduce. So did you yourself report it and completed the survey?

3 Likes
90

This is supposed to be fixed with Software Update: FP6.QREL.15.151.0 📲
If it is not fixed for you, please note it here and write the fairphone support.

2 Likes
91

@Kalibri is it all Scenarios described above by @anon76468197 that are now considered fixed or just some additional scenarios?

92

You tell me, I didn’t notice anything anymore :slight_smile:

1 Like
93

it would still be helpful @Fairphone_CM to comment on what was fixed exactly as it was already mentioned more than once that “an issue” was fixed with an update…

3 Likes
94

Today’s morning I’ve installed the newest update, whole day without a single refresh rate drop issue, seems like it works, hopefuly it stays like that.

2 Likes
95

(solved, wrong setting I was using) After the latest software install I can not disable the AoD (I had it on as I could not stand the issue). Even after toggling it off it is still on. Anyone with the same problem?
Tried also rebooting phone.

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Kindly see my response to your other post about this.

1 Like
97

Yes my bad! I was cross posting just in case but ended up being a silly user (myself in this case)
Thanks for the help!