FP6 Rebooting and Battery drain

Help Fairphone 6
24

Dear @NManco

I am not sure you understood what we have been trying to do here, so I will try to explain.

If you have any issues with your phone, the proper way would be to contact the company support. They suggest all the users go through the self-repair portal to perform diagnostics and get suggestions. Most likely during the diagnostics you will be asked by the FP Staff to check several functions and connections.

Here this is a community forum where fellow users voluntarily share their assistance and help navigate the issues. We are not the company representatives. We may suggest checking certain scenarios and workarounds based on what you are willing to check and share.

If you do not wish to test any solutions suggested, it is absolutely fine. May I just ask you respect the assistance received by the fellow users volunteering their time and expertise, (and do not repeat what you have already said?*)

(*) that part is made irrelevant by you editing your post

25

I understand what you are trying to do here, and if you don’t mind me saying, it’s failing. I will not waste time here any longer. Yvonne can triumph with her “solutions” such as not using my phone anymore. I will very obviously carry on with customer support, which I have contacted since message no. 2, because I do pay attention when I get advice worth reading. Unlike the rest of this sorry, sorry thread.

26

I think the logic is that, if the problem disappears without the sim and 5G, then the problem is with the network (or certain settings) and not with the phone’s hardware/software.