FP6 only charges on portable battery

Help Fairphone 6
1

Hi,

I’ve got a brand new fairphone 6. I receive it this Friday and set everything up on it after my previous phone died.

When I put it on charge it appears as charging but doesn’t. It only charges when plugged in to a portable battery, not on a wall plug. I’ve tried several adapters which work on different devices without problem. It run into the same issue.

The manual test for USB/Charger says that it’s an issue of Current (it appears as “NOK” - not ok).

Is there any fixes that should be tested before sending it away? I don’t have any other device to use in the meantime and not having a smartphone makes everything difficult. I’d rather avoid having to send it back if possible. The support only gives me the option of mailing it back.

2

Not sure if this helps but try to plug in your phone to a laptop USB port and see if its charging then, it might be that your current charger is too powerful for your device. I used my old Motorola 68W fast charger and my device (Fairphone 6) refuse to charge with it. Maximum current you should use it with is 30W.

Also check in settings if your device is set to eco charging. There’s only 2 options there.

Hope this solves it

3

Also try different cable, not only different charger

4

It looks like it was that issue of adapters being too powerful. Thanks for mentioning this it really didn’t cross my mind that this would the issue and that it was not a flaw in my device

5

I would not expect that a “to strong” charger is an issue, because the phone is defining how much power it uses for charging.

Also the official Fairphone 3-port charger is a 65W charger.

I also experienced on my Fairphone 6, that it is really picky regarding chargers and cables. With the charger of my previous used Samsung Galaxy A52 the phone was not charging. Now I am using the above mentioned Fairphone charger and the most expensive Fairphone cable.

6

Jumping in on this one: I’m mainly charging from wall or extension lead power sockets, both in the UK and in Europe. I use one cable and one of two adapters. I’ve also got a All gomi Power Banks . All have worked okay for the FP3.

I’ve seen this: https://support.fairphone.com/hc/en-us/articles/9839096704913-How-to-charge-your-Fairphone-s-battery#h_01G9YPPXBS2D0P15XZF8QAE4GY but am unsure how to match this up with the information on the packaging I’ve still got for this hardware:

  1. cable https://pcpartsuk.co.uk/ugreen-60126-usbc-usb-cable-480-mbps-black-grey-pcp - this says it’s only got 5V output, not the 20V specified by FP so presumably I need to buy a new cable? (very annoying considering FP is also about minimising environmental impact)
  2. Europe: two-pronged plug to USB A - says 2A and output 2000 MA (nothing re V) so likewise, I’ll have to scrap and replace that?
  3. UK: the three-pronged plug to USB A - says 5V and 2.1A max, so again, another thing for the scrapheap?
  4. power bank: Gomi spec is output 18W (nothing about V or A), which is less than the FP6 charger data which is 30W - so also scrapheap?? (It’s worked fine even on an iPhone…)

I know I should probably just try it all out but if none work perhaps I need to rethink if I want to keep this handset, so wanted to ask around first if anyone has any idea…

Thanks a lot!

7

In my experience you have no need to replace anything.

My FP6 does fine even with a 500mA charger that I always have with me.

USB specs are backward compatible (so far …) except for the connectors of course.

Edit - just to clarify that the OP’s problem and subject of this topic is clearly not normal. Possibly a damaged connector.