FP6 apps and system not updating

Help Fairphone 6
1

Hello

My FP6 has not auto updated any apps and apps will not update manually in App Lounge. I have also tried uninstalling and reinstalling an app but that did not work either.

I followed the advice on the Fairphone web site which started with comparing the current operating system build number with that listed for the FP6 and updating if/as necessary.

My Build no. is BP1A.250505.005 (Settings>About Phone> Build no) bears absolutely no resemblance to the latest build number listed on the website as FP6.QREL.15.178.0. ???

So I tried manually updating the system following the route recommended on the website: Settings>System>System Update>Check for Updates>Update only to find that my FP6 does not have a System Update option in the System menu !!!

Lastly the page guided me to contact the customer support team - however the link was broken.

2

Any assistance, guidance related to the above gratefully received :worried:

3

Hello, what does it say when you tap Android Version (settings/about the phone)?

And by app lounge, do you mean Google Play Store or any other?

4

Are you running /e/OS by any chance?
Using App Lounge on stock ROM would sound odd to me.

3 Likes
5

Because of the mention of App Lounge I added the eos tag to the topic

Also this is not a FP build number

Thus this is not a build number important for you @DavidF as its FP OS build number

6

I thought the build number looked wrong but that is what is says under Build Number in About Phone. Where then is the build no?

The phone is Android 15

/e/OS/ 3.3-a15-20251210556408-official-FP6

7

I understand App Lounge is the native app store in the FP6

8

Thank you.
You have a different operational system installed - it is e/OS provided by Murena. Please note that any information provided by Fairphone on Fairphone provided software does not apply to you.

App Lounge - to the best of my knowledge - is the Murena equivalent of Google Play Store.

To find advice on e/OS, please consult the e/OS community forum, /e/OS community - Your data is your data! We build desirable, open source, privacy-enabled smartphone operating systems. We are /e/

9

so this

confirms you have e/OS installed not Fairphones Android, thus this build

is not applicable to you

App lounge often brings people trouble, therefore several people suggest to use F-Droid and Aurora Store instead.

1 Like
10

Thanks for clarifying, I was not aware there were different operating systems - that explains it. Have managed to update to the latest Murena e/OS and after a bit of a while Apps are now all updated. Will try e/OS/community forum next time there’s an issue with system! Many thanks

3 Likes
11

Hi David F, and All - I am having similar problems. How were you able to update murena e/os?

Thanks

12

Sorry to be clearer (!), my FP6 tells me everything is up to date with the operating system yet this has zero effect on the app store functioning.