FP6 apps and system not updating

Help Fairphone 6
1

Hello

My FP6 has not auto updated any apps and apps will not update manually in App Lounge. I have also tried uninstalling and reinstalling an app but that did not work either.

I followed the advice on the Fairphone web site which started with comparing the current operating system build number with that listed for the FP6 and updating if/as necessary.

My Build no. is BP1A.250505.005 (Settings>About Phone> Build no) bears absolutely no resemblance to the latest build number listed on the website as FP6.QREL.15.178.0. ???

So I tried manually updating the system following the route recommended on the website: Settings>System>System Update>Check for Updates>Update only to find that my FP6 does not have a System Update option in the System menu !!!

Lastly the page guided me to contact the customer support team - however the link was broken.

2

Any assistance, guidance related to the above gratefully received :worried:

3

Hello, what does it say when you tap Android Version (settings/about the phone)?

And by app lounge, do you mean Google Play Store or any other?

4

Are you running /e/OS by any chance?
Using App Lounge on stock ROM would sound odd to me.

5

Because of the mention of App Lounge I added the eos tag to the topic

Also this is not a FP build number

Thus this is not a build number important for you @DavidF as its FP OS build number

6

I thought the build number looked wrong but that is what is says under Build Number in About Phone. Where then is the build no?

The phone is Android 15

/e/OS/ 3.3-a15-20251210556408-official-FP6

7

I understand App Lounge is the native app store in the FP6

8

Thank you.
You have a different operational system installed - it is e/OS provided by Murena. Please note that any information provided by Fairphone on Fairphone provided software does not apply to you.

App Lounge - to the best of my knowledge - is the Murena equivalent of Google Play Store.

To find advice on e/OS, please consult the e/OS community forum, /e/OS community - Your data is your data! We build desirable, open source, privacy-enabled smartphone operating systems. We are /e/

9

so this

confirms you have e/OS installed not Fairphones Android, thus this build

is not applicable to you

App lounge often brings people trouble, therefore several people suggest to use F-Droid and Aurora Store instead.

10

Thanks for clarifying, I was not aware there were different operating systems - that explains it. Have managed to update to the latest Murena e/OS and after a bit of a while Apps are now all updated. Will try e/OS/community forum next time there’s an issue with system! Many thanks

11

Hi David F, and All - I am having similar problems. How were you able to update murena e/os?

Thanks

12

Sorry to be clearer (!), my FP6 tells me everything is up to date with the operating system yet this has zero effect on the app store functioning.

13

AppLounge is basically an addition of both “F-droid” (Open Source apps catalog) and “AuroraStore” (mainstreamm apps anonymouthly from the Gogol Play Store)

https://nfctools.net/android/build-number.php?build=BP1A.250505.005