It is a fairphone 5 sided issue but it should be fixed soon
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Hi Michele
Thank you so much for the update, it is so helpful to have an update even if there is no final answer especially as I, and probably many people, are thinking of reluctantly turning away from FP, or are repeatedly wasting time on their phone to see if anything has changed. PLEASE could you feedback to your manager how important updates are.
Please also can you share the problems with your communication in general. The hearing aid issue is an important issue for people with a disability, who need to be able to hear phone calls etc through their phone!!
Like many people on this chat I switched from a FP3 to 5 for the hearing aid compatability, although my FP was working fine (I was told by FP in 2023 in an email that FP5 would work with hearing aids).
When I got the new phone I emailed over 2 months ago to ask how to sort the problem and/or when it might work. I was told a reply might take 28 days but nearly 70 days later I have still not had a reply. I do not think this is good enough. I have had a Fairphone for 12 years (I helped crowdfund FP1). In previous years the support has been excellent, so am assuming this is now not being funded adequately.
How will FP keep us updated? How will we know if this issue has been fixed?
Thanks
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Hi all,
For months I have the same problems as lotâs of others. Since I connected my hearing aid, I canât make a normal phone call. I only have 1 hearing aid and normally make a phonecall with my other, good, ear. But I can only make phone calls on speaker now, with really s*cks. I really hope it will be fixed soon!
The brand of my hearing aid is Coselgi.
Can you tell a raw guess until you might have fixed the problem?
I have just bought an FP5 for a better connectivity in streaming in comparison to my former Samsung S10. But I was very disappointed as things got even worse: Streaming on my Signia hearing aids sometimes works on one side, breaks off suddenly or doesnât start at all. As a musician, the streaming function is very useful for me during practicing (play-a-long).
Further, a reliable streaming of phone calls would make my life so much easierâŚ
Depending on your estimated time span to fix the connectivity problem, I will further use the FP5 even with reduced functions. Otherwise I would switch back to my Samsung.
I sure do hope this update fixed it:
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Thank you very much for your quick reply.
I will wait until my provider makes the update available.