FP4 randomly stops sending text messages (SMS)

Help Fairphone 4
#1

Hi everyone,

I’ve searched the forum but can’t find anyone else with this issue.
Basically my new FP4 is working brilliantly in most areas, but I have this very annoying text message issue.
Most messages send fine, but for about 1 in 4 times, instead of immediately saying ‘sent’, I get the ‘sending’ notification for several minutes even though there is signal, and then ‘not sent, tap to try again’. I tap and the whole thing cycles through again, with the message still not being sent.
It doesn’t seem to be a SIM issue because some messages go through fine. And I searched to see if it was an Android issue but I couldn’t find anything.
Has anyone else had this? Does anyone have a fix?

Many thanks, Jess

#2

Are you using the standard app Messages on a googled FP4?

Are the Chat features activated? Maybe standard SMS are going through but no data messages or vice versa.

#3

Thanks Incanus, do you know how I check that?

#4

In the settings of the message app, if you use it.

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#5

Just to note there is a possibility the SIM card is not seated properly, either down to the card or the slot. Can you try the other SIM slot toy rule part out.

#6

The FP4 only got one physical SIM slot :slightly_smiling_face:

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#7

Sorry got my FP3 head on :slight_smile:
Edited previous post :blush:

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#8

I just upgraded from FP2 so I understand the mixup!

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