Hi and welcome to the forum.
That you ‘may’ ~ choose ~ to return the phone does seem to be a problem, but as this is a forum for other users to help, you have exactly expressed what help you are looking for, and of course the statement you made about ‘having’ to send it back is surplus to the issue.
Although the last sentence isn’t a threat by usual standards, it also doesn’t address Fairphone. If the idea is to get them to respond quickly this is not the place to make your feelings known.
All I can do is to feel a little bad for you have suggest that maybe you phone them if you want a quicker response.
Anyway are you talking about the ear piece or loudspeaker and
there are other topics on this. If I find one I’ll update so at least you will know you are not the only one to be suffering in the same vein. It’s done
Let’s always remember that people coming here (and to most similar forums) with a problem often do so after spending frustrating hours trying to find a solution. I guess sending the phone back is more positive than throwing it out of the window which is likely to be what many feel like doing in such circumstances
@jogeba Thanks for adding your experience. Is your phone’s operating system up to date? A new patch came out just a few days ago.
To check for updates, go to Settings > System > Advanced > System update
How long have you had the phone, and was the problem present from the very start? If not, it may have been caused by some app or change of setting. You might try using Safe mode as explained earlier in this topic. If Safe mode leads to a correct call volume then the problem will likely be solved by a factory reset.
Regarding Support you may want to get in touch by phone. Opening a ticket was the right thing to do.
I am having the same problem with my Fairphone 3+. I’ve installed all the updates but it’s actually got worse. At first it was just the speaker volume on WhatsApp calls but now it’s regular phone calls, including when I use headphones. Has anyone actually managed to solve the problem?
P.S. - This thread is about volume problems with the FP4. As you are using a FP3 it would be best to move your post to a thread dealing with FP3. Could you look at these and tell us which best matches your problem, then we’ll move your post. Thanks.
I’ve contacted support and am waiting for a reply. It’s certainly a software issue and various other threads indicated it was solved with an update but I just found the problem spread to other apps. Any of the FP3 threads cover my issue (anything with voice/video calls) but I posted it here because those other threads were inactive. The route of the issue is likely to be the same. It’s a software bug that needs to be fixed. I work with large codes and we manage to route out bugs so I can’t believe FP can’t find the cause of the problem. It’s worrying the same issue has been going on for years!
All the best
Hi, I tested it in safe mode and the issue persists. I saw that Pixel 6 users had a similar issue and were able to fix it by turning off Hearing Aid in Accessibility settings. However, I can’t find this setting in the Fairphone.
I’m using an FP3+ on the latest software. It has always been an issue since the first day I used the phone, thankfully it doesn’t happen on Bluetooth headphones.
I too experience this issue. The in-call volume is painfully high and the volume slider has very little effect on the volume. The same issue persists whether I use the phone on the ear or with an external wired headset. My device is Fairphone 4 with Android 11. My headset is a Jabra headset with a 3,5 mm audio jack and I use it with a 3,5 mm to usb-C adapter that has DAC.
I have also contacted support about the issue.
Next I will look into disabling the Google app though since someone wrote it helped in their case.
Call volume on my Fairphone 4 (with factory Android 11) is also too loud, whether using its built-in earpiece or loudspeaker, or a wired analog headset via USB-C adapter.
Interestingly, during a call the volume buttons move the thumb of the volume slider in about 5 steps, though I’m unsure if the volume actually changes. On the volume settings page, I can move the control in 7 steps–all still too loud. The media volume control gets 15 steps.
Why do you think that? All official support would be directed the vendor who’s choice is
Return the fee if within 30 days
Offer a replacement phone
Try and fix it (unlikely)
Send back to Fairphone
A basic requirement ??
Broken screen, not charging, no sound . . . many things would seem to be a basic requirement, but what ever that is if you bought from a retailer they are the port of call surely . . . not the manufacturer.