Or just let the customers know, that the whole batch - your phone is in - is being shipped.
And if Rhenus indeed manages the shipment from The Netherlands as well, they might be responsible for assigning all the parcels in one batch directly to the individual customer.
(Somehow I do not see the container delivered to FP-office Amsterdam, where they open it up to add adress stickers to every single parcel. )
So they are preparing the shipment (which can take who knows how many days). After that they ship it (from somewhere in China), and regardless of route it is approx 3 weeks till it arrives in Germany. (You’ll still get it first ). If (big if) they would ship it today, it would be at least 1 October.
That’s what I call optimistic.
From my experience that is not how modern logistics work.
Most likely the container arrives by train in Hamburg, is loaded onto a truck and taken to Eindhoven, where they do the customs formalities etc., break the seal, open it up and address all the parcels to the customers.
Due to customs, I get this.
My understanding on the other hand is reaching it’s limits, when I see, how some parcels are moving around from one hub to the other, before they end up at the customer. A parcel might be taken from the factory to a hub 100 km away, where it is handled, put into a delivery van and returned to the very same town where it started.
In another case, I could watch a parcel from another country -via online tracking- passing my hometown twice and taking it more than 100km away from it every time. As I understood it, the load was broken into smaller loads twice, until finally the delivery could take place.
I got an official response from Fairphone regarding the one month delay:
We made some changes on the design of the phone, to make the phone even more robust, and that delayed the supply. (e.g. the plastic of the back cover was changed to make it more resistant). We also had some supply constraints with suppliers, leading to lower production volumes.
I ordered my FP3 from a reseller. I got a message from them that due to challenges in device availability the order will be delayed. They could not confirm any exact date when they’ll ship it. I hope it won’t get delayed too much.
Right now the FP3 can not be ordered from the Fairphone Shop (no “Buy” or “Pre-Order” button). My guess would be that it’s not necessarily about a delay in production, but perhaps just about an intentionally limited number of phones offered in the shop software.
Well, then the french version of the page was the most accurate
That page said “Pre-commander”; other language versions just stated “Out of stock” or “No”.
As I expected, yesterday Vireo anounced another delay:
Liebe KundInnen, es gab kleine Verzögerungen, das neue Modell kann (für aktuelle Bestellungen) nun ab dem 25.09. aus unserem Lager versendet werden. Sie können umgehend vorbestellen.
I read somewhere that they added one more screw to hold the display module in place. Let’s hope everything plays out well and ships in time. I love the companies vision and you can tell that their heart is in the right place but my FP2 is an unreliable mess. Still ordered the FP3. I want to see these kind of products succeed