FP3 lost Google Pay / no longer certified?

Help Fairphone 3
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I have reported to Fairphone.

Can I suggest that you all log too? @benfrancis @deanbrickland @mchl-btlr @davidnbull

The more people that report, hopefully the quicker the response

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@Chris_R How exactly did you report to them?

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Same problem here, I’ve submitted a problem via the form on the website.

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Am not sure if I have fixed it or just have a temporary reprieve. I tried force closing and clearing cache but that didn’t work. I updated play store services and play store from APK mirror (not recommended). Didn’t work. Tried force closing and clearing data this time, and for the moment seems to be ok.

Might be a combination of things I’ve done, or just clearing data.

@mchl-btlr https://support.fairphone.com/hc/en-us/articles/115001041206

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I have logged the issue through the support form. Let’s hope we get a prompt response.

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I just cleared the cache and removed all app data, than restarted Google Pay. That solved the problem.

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I did what you did, cleared data from Google Pay app and fixed it. Just tried it at a local store and it works now. Strange how that came about. Wonder what caused that issue to begin with?

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I did not receive any notification and my Google Pay seems to work fine. Probably a temporary hickup.

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That worked for me as well. Thanks! Hopefully that is a permanent solution.

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Same for me…

Cleared cache and data and it seems to have solved the problem.

While trying to figure out what happened, i ran the safetynet test app from the play store and it tells me, that the “CTS profile match” failed.

I then tried to add a new credit card and Google Pay tells me that my phone’s Software is modified and can’t use it for nfc payment.

Will try the next payment on saturday with my default payment method and see, what happens.

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That solution also worked for me. Thanks. I was worried about deleting app storage in case it deleted my stored cards - it didn’t, so all seems now to be OK. I wonder why this has happened - very confusing.

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I don’t find this amusing:

Screenshot_20200302-074548%5B1%5D
Screenshot_20200302-074548%5B1%5D880×1759 132 KB

Any idea why the OS failed on this test of Google’s?

Bootloader is not open (couldn’t do it despite the option available in Dev. opt.).

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I just got this message this morning too. Going through the Google help page https://support.google.com/pay/answer/7643995 , it suggests the service manufacturer has accidentally pushed an update that’s stopped this functionality. “If you were previously able to make contactless payments with Google Pay but no longer can, please reach out to your device manufacturer, as there may have been a device software update that is impacting functionality.”.

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Welcome to the community forum.

I moved your post here to avoid duplicate topics.
This forum has a search function, by the way :wink: .

Or you can just apply the solution given in this topic here.
(Edit: Seems to be a temporary solution.)

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Clearing device storage (add data+cache) solved the problem.

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I have the same issue again this morning.

So not a permanent solution. Will see what Fairphone say when they respond

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Same for me. Hope they work it out.

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I’ve reset the data again on the app and seems to have cleared the message again. Will try a contactless payment while out today to see if it allows them. If so a temp solution might have to be to reset it daily :frowning:

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Note to self: Only this morning I got that notification, too. I also deleted data for the Google Pay app and the error is gone.

Thanks for letting me know how to deal with this issue in advance.

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Wild guess: Could this be related to this year’s leap day? (29 February)

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