FP3+ & FP4 hearing aids and direct streaming

@Solveig wrote me:

Unfortunately, both the Fairphone 3 and the Fairphone 4 are not compatible with ASHA protocols due to platform limitations. My sincere apologies for the inconvenience.

Very friendly, but in the end with this being a problem of platform limitations, there won´t be a solution for this.

4 Likes

Unfortunate news. But I think this topic is very good to have, those affected might want to stay in touch somehow. If there’s a group of people concerned, Fairphone might establish a more organized contact with you, at least for input for future developing. If enough Fairphoners concerned are interested, you might want to set up a forum group at one point.

1 Like

Ik experience the same problem. I specially bought the FP4 because the hearingaid shop said I should buy a phone with at least Android 7. So I did and found the FP4 useless for the hearingaid controller. I like the FP4 very much, formerly because of the sustainability. I really hope, in fact expect Fairphone, will be solving this issue. There anre many other users facing the same problem. I expect from the company with those very good goals theat FP is a good solution.

1 Like

Some answers here have suggested that the answer to this problem is either a non-Fairphone or new hearing aids. I’m pretty happy with my phone and given the ethics and other considerations don’t want to feel obliged to change. My hearing aids come from the National Health Service and I don’t want to be obliged to spend thousands of pounds on going private either. My sense is that at present the solution may well be beyond the limits of what Fairphone (and some bigger mainstream companies) can achieve . However it is an important equality issue. Getting a solution would add significantly to the benefits of both the phone and hearing aids so it would be good to know that Fairphone and its users are pressing for a viable and affordable solution. Think I am going to write to my MP!

1 Like

I got an answer for this question from @Emma from FP support.
A very friendly Email, which essencially says that FP is a very small company with limited resources, which are mostly used to produce a working phone and they aren´t able to test many third-party software products.

But she gave me the hint, that we maybe can get some of these resources allocated if there is enough interest in the community (Forum).

So, everyone, who would like this individually adjustable dual connection BT option, please give an upvote here or write more related comments in this thread!

At least in Germany I see more and more little kids wearing hearing aids, I don´t know about the details, but I´d say that either there are much more kids hearing bad than 20 years ago or the doctors do more testing and give kids the first hearing aids at a much earlier age (the technology is much better than 20 years ago, so this would make sense).

1 Like

Please bear in mind that normally hearing aids use 2 BT-connections. One for every ear. I also tried with another phone (not Fairphone) to connect a third BT-decice. It did not work.

Usually you can test a HA at home for some days. I tested many (Think the specialist hates me for for this :wink: - so you can find the right one. In my opinion it is mainly a matter of the chip in the HA whether it connects to many different BT-connections or not. The so-called ASHA is nice but I assume that in future more and more HAs will connect like other BT-devices to all modern phones.
My FP 4 works with my HA for streaming music and audio books- without ASHA. But telcons are not streamed. For me no problem as I can use the loudspeaker instead but for other people it is a problem.
Test as much as you can even if the seller hates you ;-

1 Like

Thank you for pointing this problem with one BT connection for each HA. I didn´t think of this. And you are right - this is a problem with other phones, too.
But it´s still registered as only one BT device on the smartphone.

If I compare this with the audio device settings of the HAs on the Windows computer, there I can see more options in the device list (for example for my ComPilot from Phonak):

  • Connection with HA audio/mic
  • Connection with HA audio
  • Connection with HA mic
  • Connection with other mic

With these options, I can pick audio for my HAs (better sound quality than with the audio/mic option) and use the other microfone for speaking.

I would really appreciate it, if I could do the same on my phone.

I connect my hearing aids with my Compilot II and the Compilot II connects as one connection through bluetooth to my Fairphone 3 and the same for my Fairphone 4.

1 Like

Exactly.
But when you do a call, there is no way to use only audio to HA and as mic the phone or an external BT mic.

I´m testing the Phonak Audeo Life right now and I can already confirm it´s compatible with FP3+ with /e/ and Windows 10 computers (with BT chips generations from the last two years - I didn´t test older ones).
The ComPilot isn´t necessary anymore and the “myPhonak” app is working.

2 Likes

Dear Freigeist, i’m installing the Phonac app and Will try out on my Resound aids. A first bit of hope since long. Thanks

1 Like

Many thanks. This info is valuable as:

  1. It works also on a custom Rom (/e/) without proprietory Google ASHA
    2.Working is depending on the HA-chip and not only on the phone
    3.Time seems to be over for HA-manufacturers to determine the phone we have to use and I can stay with my Fairphone.
    Very good news!
    I hope it will also work with a Linux-computer.
1 Like

Mainly linking for reference reasons, maybe some of the German-speaking folks can contribute: 🇩🇪 Telefonieren mit Hörgeräten (Oticon)

Is there anything new about this item? Why cannot Fairphone bring the Asha protocol in a software update or something like that? I am sincerely missing some options of my hearing aids because I cannot connect them with my Fairphone 3

Hello @Popko

which hearing aids do you have?

Regarding ASHA:

So, you can you could start a poll in the forum to ask how many FP users do have ASHA hearing aids and send the result to FP support.
If there are enough, then maybe they will include it.

I learnt from this post that it seems not to depend on ASHA only but also on the hearing-aid itself. Resound is closely connected to Apple and only fully compatible to some dedicated phones e.g. Samsung and Pixel. But there are aids like Phonak working also with customs roms and I don’t believe that /e/ includes proprietory
ASHA.
My decision for next hearing aid is clear: Will accept only one working with nearly all phones like Bluetooth ear plugs do.

1 Like

Sorry for taking some time to answer …
The hearing aids I use are: AMPLIFON AMPLI-ENERGY R 3 P R SLV

So I need to look for hearing aids in the upcomming time frame. Using a FP3+ it would be intersting if something new came up from Fiarphone about this topic?

Thank you

1 Like

Right now I can’t use the Phonak Audeo Life anymore with my FP3 with /e/.
This started with the last update, so I think it´s related to the Bluetooth-audio-bug from

I hope this will be solved with the next update.