Same with me. I already tried the “Wipe cache partition” function bit it it didn’t change anything. The Phone is still stuck in the “Fairphone powered by android” screen.
I can only repeat the advice I gave further above:
As scribe says a little later, the manual reinstallation of 19.11.2 seemed to have left his personal data intact.
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@DaG @Pons Same here - I think I wrote up what I did above, but just to be clear:
-
I downloaded the latest 19.11.2 binary image (Android 7) as per this page, and installed it via adb/fastboot using my Linux laptop. I had adb setup from a previous tablet, so I’m afraid I can’t help much if you’re on Windows or Mac currently.
-
That went fine, so I cleared out some apps to ensure I had enough space, and then re-tried the update to Android 9 via the usual updater. I had to reboot once as it got stuck on the Fairphone screen, but it loaded OK after that. (I didn’t have to repeat any adb stuff or try the updater any more times.)
Good luck!
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Hi!
I just wanted to say thank you for all the explanations over here. I encountered the same problem as described and with the help of this forum I could fix it!
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Hello, I am sorry for disturbing. Looking for a help urgently. After update Android 9, ill robot is lying at the black screen, no command sign. I am really not IT, I am doctor, clients will call me tomorrrow and my phone is dead. I am not able to install anything from laptop and even tried, waiting for 4h of blicking blue light to reboot mode. Can you tell me how to get my previous android? Thank you
“Ill robot” is dic:recoverymode , blinking blue light is dic:fastboot .
So did you try manuall reinstallation of Android 7 (“I am not able to install anything from laptop”) as mentioned e.g. in this post?
EDIT: and does it always end up in recovery mode (“ill robot”) now when you try to boot the phone?
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Thank you for reply. No, no manual, I am not able that, I bought the phone cos of world social reason, not to have other profession 
Back to your question, yes is ended up with ill robot. Power+Volume up I tried as people here mentioned, than first Reboot - ill robot always. I tried Powew+Volume down, flashing blue for 4h with no action/screen.
I can completely understand that.
Still as something seems to have gone wrong during the update I only see the manuall install as solution in case you’ll need the phone back fast… (and if you have a working USB cable and a notebook it might not show to be too difficult - and with help maybe you manage to do that…)
Yes, that’s normal. This is (as mentioned above) the fastboot mode. This would be needed for manual installation but in this mode it’s normal that it indefinitely stays like this until you reboot again (it’s waiting for fastboot commands…).
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Well, than I should wait till something pop up? It was flashing for 4h and nothing happend…
No, it was not flashing for 4h but waiting 4 hours for you to flash it…
To do that - you’ll need the laptop you’ve mentioned above and connect your phone via a USB cable to this notebook.
Next step would be to download the manual installation files from https://storage.googleapis.com/fairphone-updates/13484ddf-8791-4a7a-a876-641d5e8eb3ab/fp2-gms-19.11.2-manual-v2.zip
(as mentioned in the manual installation documentation)
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Any computer device can fail you at any given most inconvenient time.
You could take your SIM card out of the phone and put it into another phone. If your phone is important for your profession, there must be some sort of plan B? Just saying.
Else … @Volker is right. The manual install is your fastest option to resolve the issue on your Fairphone 2. And you don’t need to pick up another profession to do it, many non-IT specialists have done that before.
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The word ‘flashing’ is confusing here. @kubeti - ‘flashing’ can refer to both the blue light flashing on and off, as well as the process of applying new core software to the phone.
Sorry you’re getting the problem when under pressure from clients already. I’m also busy for the next few hours, but will try to help a bit.
Have you seen the recovery instructions here yet? https://support.fairphone.com/hc/en-us/articles/207914363
And you’ll need a computer to connect the phone to - what computer are you running, windows, mac or linux?
Windows. Process not working. File .bat activated, could not find the device (it is data cable), blue light flashing (booting mode), I do not know what else to do
This here was posted for a Fairphone 3+, but the process ist the same for the Fairphone 2 …
There’s also this …
There was a time when fastboot on Windows was the most robust thing and the last thing to fail. We need a time machine.
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Not possible do anything. 3laptops, 5people involved, there is no Other device or Android. It is NIGHTMARE!!!
You could ask your mobile network provider whether they could reroute calls to a phone in your office or institution temporarily.
(Hopefully there’s a landline or somebody will lend you a phone for the call.)
What got to be done, if this fails?
[finally, my FP2 even does not boot anymore, after factory-reset…]
Before, I tried to manually install via fastboot.
It mentions in the cmd.exe-Windows different things, but never anything, which leads to success:
e.g.:
** Fairphone OS 19.11.2 Manual Flashing Script **
Validating files…
All files are valid, let’s go!
One device in fastboot mode is connected.
Proceeding to flash the device.
< waiting for ??? >
or that it could not flash the rpm partition on device XYZ
2nd memory and sim-cards are out
finally, I escalated…
wipe cache partitition: no changes
factory-reset: no changes
it keep on sticking in boot loops, just showing:
“FAIRPHONE Powerded by Android” plus buzzing again and again (all about 45 sec or so)
or [in the “Power” PLUS “Volume-down”-Mode] “FAIRPHONE Powerded by Android” without buzzing but with blue light
with battery in and out,
connected, or not…
What else could be done???
Thanks for your help!
(I E-mailed the Support-Team last monday, but no reaction, so far 
)
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I’m stuck in the same loop for days now… Finally I managed to put my FFP2 into fastboot mode and start the manual installtion today. I now two times recevied the message:
“Could not flash the modem partition on device xy.”
Any idea what to do now?
I neither couldn’t find “android” in the device manager. When I conntected other android devices, they appeared in the field “transportable devices”. Since I checked if these updates were ok (it didn’t work to follow the instructions and update google inc updates) I could finally connect my fairphone in fastboot mode and start the flash process, which cloudn’t finish though.
now I also tried to flash a smaller Android 5 version. Also without success. Here two jpg’s which tell a bit more, what does not work. But: what to do now?
(sorry, no jpg’s, forbidden for new users… (Also I am actually not new, but could not log in anymore, with the account I used 2 years ago, without having changed my password)
in the “…system32\cmd.exe”-window, it is said:
sending ‘sbl1’ (274kB)… ok … writing ‘sbl1’ … ok …
sending ‘modem’ (57377kB) … Failed (data transfer failure (Unknown error)) … finished … Error: could not flash the modem partition.