I recently got a new Fairphone 2. This is my third! I am experiencing a new problem that I have not come across previously.
The phone randomly drops connectivity, including WiFi and 4G. The effect is as if I quickly turn aeroplane mode on and off (though note that the aeroplane mode icon does not show). Whenever it happens, I am unable to access the Internet for around 10-20 seconds.
It appears to be entirely random and has happened when I open apps, while using apps, and even before I open any apps. It happens very frequently - perhaps as many as 20 times a day. Almost every time I use it.
Has anybody else experienced this problem and found a way to stop it?
I’ve had similar problems with my FP2. In my case the connection with my provider (data and telephone) dropped unexpectedly. For as far as I can tell it was less frequent than 20 times as day. I tried using different sim cards and switching both sim cards, but that did not help.
I sent my phone to the FP office at the start of Januari. Their analysis did not provide clues to the source of these issues.
Unfortunately I am experiencing the same problem for months now. I contacted the customer service and they advised to re-install everything which I did. It seemed to help, but it’s back.
To be honest I begin to dislike my FP very much. It is also ''Random rebooting" several times (maybe even 10 times) a day.
So, sorry, I have no solution for you. What I do is to switch wifi on and off, but that shouldn’t be the solution.
And several times a day I’m getting these great “managed roaming”-pop-ups.
At first I thought it’s about my provider - and I changed the contract. Nothing changed.
Than I tried an network-reset and an soft reset too - nothing changed.
More than a week ago I contacted the customer service - no response, but my ticket is “solved” now. Ahh!
Additional to that I used the bugtracker - no response so far.
So what should I do next? Sit and pray? Selling my phone?
i also had sporadically the “Managed Roaming” Message after i manually switched network while abroad.
I fixed the Problem the following way:
Goto Settings -> More -> Mobile Network (Name not shure, German: Mobilfunknetze) -> Mobile Provider or Service Provider (Name not shure, German: Mobilfunkanbieter)
Wait until all Networks are found and then choose “Choose automatically”.
After that all Managed Roaming Messages are gone. This Message always deactivated my Data connection an was very annoying.
I guess I found something out: It seems like a problem of the Fairphones 3G / 4G connection. When I set preferred network to 4G, nobody is able to call me and I can’t send calls - even when my phone is receiving some signal. When I change it to 2G manually, no problem at all.
It sounds like a problem of my provider, but: When I put the same SIM card in another phone, I am able to send and receive calls with 4G enabled. And meanwhile I’ve tested the third different provider.
It seems normal that a phone is choosing the preferred network from 4G to 3G / 2G to gain a better signal for calls, but when my Fairphone is doing so, it always stopps and can’t send calls …