English

FP2 doesn't charge/doesn't switch on anymore


#1

Hi guys,
since a few days my FP2 doesn’t start anymore. I happened before couple of times that during navigation with Google Maps it switched off without any notice. Anyway I was able to switch it on again after a few minutes.

Now it is off and it is not possible to start anymore. Furthermore when I want to charge it, this doesn’t work as well. The LED is not on, nothing. Funny thing: Taking off the batterie, connect it with the charging cable the LED blinks for a few minutes but then switching off again.

Nothing more…Please help!

Johannes


#2

This is normal behavior.

If the same does not happen when the battery is inside that would mean the battery is dead.


#3

Hi! If the battery is inside and connecting to the charging cable, nothing happens, no LED…

The battery can be dead within such a short time? I didn’t expericence any problems with battery power etc. before.


#4

Maybe let the battery cool down for a while or even give it in the fridge for a few minutes and then try again. If there is still not at least a blinking red LED then the battery must be dead.


#5

I’m trying since a few days so the battery is definitely not too hot. Alright, I try to get a new battery. Should be warranty I guess. It’s now exactly one year that I got the phone


#6

Then contact Support asap if you didn’t already. The moment you first contact them for a certain issue counts for warranty claims and for the battery you have exactly 1 year warranty.


#7

I did. Let’s see what will happen. Anyway I ordered a new battery because I cannot wait too long without a working phone.


#8

If you get a replacement battery for free you could sell it in the #market or give it to a local #fairphoneangels group.


#9

Yes, there were very few (countable) cases of battery failure after short time.


#10

So it’s not the battery. FP said it would be the core module. So I need to send it back…