FP2 bricked during update to 1.4.2 - no recovery mode

Help Fairphone 2
,
20

Hi,

I also got the fastboot link from my Mac. So what I did is the following steps with no success. Each time, the fastboot process went smooth without any error, but each time, the normal reboot ended up with the same lasting “Fairphone / powered by Android” black boot screen.

  1. Just installed the recovery.img from the FP Open OS, using "fastboot flash recovery recovery.img, as a way to install TWRP as stated by Roboe.
  2. assuming that the boot process wasn’t working, I also flashed the boot.img from same version in the same way: "fastboot flash boot boot.img
  3. lastly, I did the 4th method from the manual install page. Unlike Gauthier67, I used the -w option and not the -u.

Here is a hardcopy of the fastboot output for step 3. There must be something else wrong with the phone… I’ll file a service request and wait.

bassan:~ lomig$ fastboot -w update FP2-gms54-1.3.6-img.zip
target reported max download size of 536870912 bytes
archive does not contain ‘boot.sig’
archive does not contain ‘recovery.sig’
archive does not contain ‘system.sig’
archive does not contain ‘vendor.img’
Creating filesystem with parameters:
Size: 27845963776
Block size: 4096
Blocks per group: 32768
Inodes per group: 8176
Inode size: 256
Journal blocks: 32768
Label:
Blocks: 6798331
Block groups: 208
Reserved block group size: 1024
Created filesystem with 11/1700608 inodes and 150772/6798331 blocks
Creating filesystem with parameters:
Size: 671088640
Block size: 4096
Blocks per group: 32768
Inodes per group: 8192
Inode size: 256
Journal blocks: 2560
Label:
Blocks: 163840
Block groups: 5
Reserved block group size: 39
Created filesystem with 11/40960 inodes and 5256/163840 blocks

Bootloader Version…:
Baseband Version…:
Serial Number…: fbecf69c

checking product…
OKAY [ 0.002s]
sending ‘boot’ (13662 KB)…
OKAY [ 0.431s]
writing ‘boot’…
OKAY [ 0.316s]
sending ‘recovery’ (12292 KB)…
OKAY [ 0.388s]
writing ‘recovery’…
OKAY [ 0.282s]
erasing ‘system’…
OKAY [ 0.308s]
sending sparse ‘system’ (522736 KB)…
OKAY [ 16.395s]
writing ‘system’…
OKAY [ 14.189s]
sending sparse ‘system’ (396568 KB)…
OKAY [ 12.490s]
writing ‘system’…
OKAY [ 14.398s]
erasing ‘userdata’…
OKAY [ 5.716s]
sending ‘userdata’ (139025 KB)…
OKAY [ 4.354s]
writing ‘userdata’…
OKAY [ 3.752s]
erasing ‘cache’…
OKAY [ 0.204s]
sending ‘cache’ (12520 KB)…
OKAY [ 0.394s]
writing ‘cache’…
OKAY [ 0.327s]
rebooting…

finished. total time: 73.951s

[update] After filing a request, I received a notice automatically closing it along with an email giving the advice I already followed, and stating that “we’re currently dealing with an overwhelming backlog of requests”. I’m afraid I’m not going to see my FP2 up and running any day soon. :cry: