FP1U does not start

Help Fairphone 1
1

Hello,

does anyone know a way to get my FP1U working again? It does not start at all (no LED, screen is & remains black), even though I have not dropped or otherwise mistreated it, Battery was not empty before the phone stopped working.

When I attach a charging cable (with or without battery), there’s no LED or screen reaction.

Here’s what I already tried without success:

  • used another FP1U battery (which works fine with other FP1U)
  • attached charger & cable with & without battery in FP (both work fine with other FP1U)
  • removed battery for several hrs

Does anybody have any idea what I could try next?

Thank you very much for your help…

2

Take the battery out and press the power button for at least 10 seconds. Waste energy stored in the capacitors could prevent your FP from starting up.

3

Hi Stefan,

thank you for gthe quick reply!

Unfortunately this does not work either, the phone’s still dead and does not react to start button or charger cable.

4

I would suggest that you send it for repair :frowning:

5

Just contacted support to do so (ticket #130429)…

Any experiences how long it might take until I get the (hopefully) repaired phone back?

6

Experiences vary… The procedure took around 20 days in my case.

7

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