The usb connection dosn’t work anymore on my pc (while it used to). I can easily access the usb connection panel and the MTP box is ticked, the phone also charges but it doesn’t appear on my computer screen.
I have tried rebooting the pc, the phone, ticking “charge only” then back to “MTP”, tried with different USB ports and different cables, with and without the phone cover.
When I look in the computer device manager, it says “other devices” -> “MT65xx Android phone” with an error icon and says thay can’t find the driver.
I used to be able to access it on my computer (I last did it a few weeks ago) and I can still do it on other computers. I don’t know what has changed.
First of all, this is a forum only for problems with the Fairphone. We do not support any other phones.
Secondly, it would be very helpful to include punctuation in a post to make it better understandable.
Don’t expect an answer in this forum.
Before the topic is closed - did anyone find another solution to this? When I click 'USB computer connection" it only refreshes the SD-card storage info, regardless of whether the phone is connected or not. The phone charges but there are no options on the screen
Hi All, Just for Fairphone to know, I’m in the exact same situation as @c_c_chaos . I also think it is HW issue even if I just made 2 days ago the 1.8.7 upgrade… Strange coincidence… @c_c_chaos : Did you solve the problem ? It’s very annoying.
Also having the danger of spamming my messages to often to the forum I try it anyway:
Did you all gave already a try with cleaning the USB port of the FP1, which maybe could prevent a proper connection between USB jack and connector and thus the proper recognition at the PC?
If not: please try it and report back if it helped!
Hi ! Yes @fp1_wo_sw_updates , I tried all this, and I can add that when just pluging any cable, there is no charging, Since a few days ago, I have to apply a special oriented pressure on the plug to make it charge the phone. It really means that there is an HW issue and the USB PC connection appeared at the same time.
Thanks @therob I also tried to clean it up carefully.
Message sent to the support, waiting for their answer. I don’t know if I’m still under warranty since I’m from the first batch…
I used to have W7. The problem (not being able to see the phone on my computer or transfer data to and from it) occurred while I still was on W7. Now I moved to W10 and the problem still occurrs. I have another computer with W8 and the phone works fine with it.
I didn’t install any driver for the phone to work (when it still did), the computer detected it automatically. So I don’t have any driver that I can uninstall and reinstall. I also have updated every driver and software I had on the computer and nothing changed regarding the phone.
Adb wireless may help bypassing an USB port broken.
If you cannot connect the FP1 to a PC even trying different cables and different PC maybe the FP1’s USB port is partly broken. It occurs…
Fortunately you can use adb over wifi if your PC and your FP1 are connected to the same wifi LAN. You just need to install an app on the FP1. There are some useful apps on Google store, among them “ADM wireless by Henry” is very simple to use. Juste launch it and you will see the command to run: "adb connect ", where ip-address may probably vary according to your network configuration.
It helped me a lot to install the alternate 4.4.4 ROM