Hello Stefan, Chris and Anthony
Many thanks for all the replies. The offer of a replacement microphone if needed sounds good - thank you.
Unfortunately, my Fairphone 1 is my only phone - the landlord doesn’t provide a land phone just broadband here, and not everyone I need to contact uses Skype etc. So I really do need a workable phone before 1 September. (The phone broke at the beginning of August and I waited till I was on annual leave to chase forum replies this week.) I recognise the constraints of Fairphone’s business model and that the Fairphone 1 is no longer supported but I’ve contacted TFix to see if they can help now because I do need a workable phone now. I’ve mentioned that replacement microphones are available - would you be able to post one to TFix please, if necessary, Chris?
If I may, some information for the future design of services and marketing to prospects. I’m a big fan of modular technology and fairtrade as principles, and despite a limited income, proud to put my money where my mouth is. But as a busy single mum who also works full-time with no nearby family support, I really don’t have the time or patience to try to work out how to repair things on my own. As I say, I do recognise the constraints of Fairphone’s business model, but it seems to me that Fairphone has committed the classic well-meaning assumption that potential customers will all be just like founders - in this case, fairtrade geeks with plenty of repair skill and/or time to learn such skills - and not recognised or thought-through the implications of seling to fairtrade non-geeks. I know that everyone is very busy and many people do a great deal of voluntary work for Fairphone so I hope some better design thinking can contribute to future improved design of support and services.
I apologise if this sounds like a rant; it isn’t, I’m providing feedback because I really do want Fairphone to thrive and outcompete all other smartphones. Until my microphone issues, I was totally happ with my Fairphone and I remain very proud of being a Fairphone customer.
Many thanks for your help; I’ll let the forum know how I get on with TFix.