Q3 Support & Shop
Q3 Could you explain how the support currently works?
Q3.1 What is eating up the most time?
Q3.2 How can we support … the support?
Q3.3 Are you happy with your ticket system? Does it work for you? Do you think using it helps making the FP better? Can you track issues, tag them and group them and get good statistics? As far as I know you already use the latest and greatest system that is out there. Is it worth it?
Q3.4 How does support interact with QA? Do you collect the right data? What kind of data do you exchange with QA?
Q3.x As for all questions: If there exists a (mutual) nondisclosure agreements (NDA), that touches these issues, could you also point that out?
Hard info: Support manpower as of June 2016
Hard info: Currently, as of August 2016, they use Zendesk as their support ticket system