Hi, since a few days my fingerprint sensor is not working anymore and this function is also gone from my device settings menu. I’ve been reading the forum and tried a few things:
restarting my phone
disabling the pin on lock screen and restarting my phone
checking for updates, but there isn’t one available
None worked. Any suggestions on what I can try?
Hi have you tried the internal test. Dial *#*#66#*#*
and select the Service tests> Test single > Fingerprint test
If you get no response it could be a loose connection so you could try a DIY.
Will update with more detail
See this post for removing the screen and basic access
Rather than as suggested by ‘Lidwien’, i.e the iFixit method of removing the screen with a tool, you may like to consider the ‘official method’ proposed by Fairphone.
Step 6 of the iFixit guide uses a palstic tool to remove the screen, the FP guide instructs differently. There is a video guide on the FP site.
To separate the Display Module from the phone:
Remove the 13 screws that hold the Display Module in place.
Place your fingers on the right side of the frame, inside the battery compart…
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Thanks, I saw this suggestion on the forum indeed, but did not try it. Now I did and I get: ‘finger_result.txt is not exist’
The iFixit guide for an alternate view of disassembly is
WARNING: If you go past step 7 you will void the warranty, which otherwire you may still benefit from.
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Thanks, not sure if I pressed the right connectors, but it worked!
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system
Closed
April 15, 2022, 5:01pm
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