Hey,
I hope this is the right place for this technical question.
At 23. Nov. 2020 my FP3+ suddenly only plays a simple bell on incoming calls.
Inside the system menu there are no ringtones available for selection. Also notification tones cannot be selected anymore. Only a number is displayed.
How can this suddenly happen?
Did anyone had a similar issue?
Is it formatted as internal/phone storage? If yes, reformat it as external storage and try again, it is known that formatting as internal storage causes issues.
Otherwise, a manual reinstallation of the OS might be needed…
https://support.fairphone.com/hc/en-us/articles/360048050332-Manually-install-Fairphone-OS-on-FP3-FP3-
The SD Card ist formatted as external storage.
The reason for the factory reset some weeks ago was an SD card, formatted as internal storage.
Factory reset cost me over 1 day of reconfiguration - nightmare…
Exactly the same strange thing happened to me yesterday (23. Nov. 2020). My configuration is the same as @Torohpal s is - but I use the FP3 (w/o +). And yes, my SD-card is external storage too and never was formatted “internal”.
The lack of ringtones effected my alarm clock too - I nearly overslept yesterday! I downloaded and activated a single alarm tone last night to get up in time today.
What’s going on there?