I opened a ticket on February 18 and have not yet received an answer. do you know what’s going on 
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In the meantime (since may/june 2019), the support is being managed in-house again.
So your ticket will be effectively lost (most likely since 2 years already). 
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I would like to think that the OP is referring to the 18th day of February of this year - either that, or they’re incredibly patient!
And support is apparently a bit swamped at the moment - it’s advisable to give them a phone call at +31 20 788 4400 (weekdays 09:30-17:30) to see what they’ve been up to with your support ticket. May take you a couple of tries to get through there, too - like I said, swamped.
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sorry of course I should have written this year 
ok I don’t really want to call because it costs something and it’s not that important so 
thanks for the answers 
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I really read it “February 2018”.
My bad. 
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it was my fault
sorry
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