Hi @deno,
sorry to hear you lost all trust in Fairphone, I’m a customer like you (we all here) so i can’t do anything with your warranty case.
Fairphone only have a few customer seport employees, not enough to answer all questions we ask in time, you are in a long waiting line to get the help you need. no worries they do answer, i know from my one experience.
You can read the other post’s on this form, this question is often asked.
to make sure your support case will be handled as smooth as possible, check if your provided all the information Fairphone needs to directly transfer your case to Cordon Repair Center, that is the company how does the actual repair’s.
unfortunately it’s not possible to contact them directly.
I don’t know what the average time is for Cordon to do a warranty repair.
please read: (✏ The Forum Guide to... Fairphone Support) and check if you provided all information Fairphone needs to commit the warranty repair.
be aware to not start a new ticket, maken sure when you sent a extra message that you use your exciting seport ticket, if you don’t this will delay the answer to your question and that to other waiting costumers even more.
you can answer to your ticket using this link and login with the email address you did use for your first email to Fairphone:
all set, the best thing you can do is wait patiently for Fairphone to answer your seport case.
which you good luck.
Tom