Hello. My Fairphone 5’s fingerprint sensor broke, almost 3 months ago, exactly as described here: Fingerprint stopped working, setting completely gone - #52 by Abro
About two months ago, after trying various things and resetting it a few times, I opened my support request. Since then, there has neen no reply by any human on that support request. Nothing is happening. I tried writing the chat, but the bot just asks me for my support ticket (I never get a human, not even at the times when humans are supposedly available), which I give it, and then it says someone will reply to my ticket, which never happens.
I’m completely stunned. I’ve recommended the fairphone to so many people, but now I feel like a total sucker. What use is a “long warranty” if no one ever replies? Is this all just a scam?
I decided that I will try to go the allowed legal way if I don’t get a reply by tomorrow, since it’s then gonna be 8 weeks without a reply, and demand my money back and a nullification of the sale plus my entire money back.
is it normal that fairphone just completely ignores support requests for months? Is it really just a scam nowadays?