I’m sure that is coincident.
No you should most definitely not. The more impolite you get the less info you usually put in the same amount of text, making work for support harder and delays longer.
If their product was bad then they’d have gone out of business a long time ago. Even their fairness couldn’t compensate for an actual bad product.
To paraphrase Ice-T:
I’m sure there are 99 factors that are relevant for how fast your requests are being handled, but whether you are being a b**** ain’t one.