It is now over two weeks since I raised a ticket about my FP2 having poor or no signal. No reply of any kind so far. This is simply unacceptable. Regardless of how ethical the material and labour is sourced, I seriously cannot recommend FP to anyone I know as long as the support is as poor as this.…

The fastest way to a solved ticket is: Create a ticket with all details about your problem. Call Fairphone Support and tell them your ticket number. Source: [image] Does calling right away slow down the support team? (Solution: Create a ticket first, then call!) The Industry …

Unfortunately I cannot call as my phone is broken.

I’m sure you know someone who owns a working phone and would lend it to you for such an important call.

Sorry, to be honest I did not read your whole post. I do think that as @paulakreuzer said you could find someone with a working phone. It’s not as if you were completely out of options, IMO. :slight_smile:

(or try speaker phone mode - uses a different mic)

Also it is expensive to call unless you live in the Netherlands.

I agree with everything you say as am living with a similar experience. Had been a big FP fan, with a FP1, but since buying a FP2 refurbished my loyalty and confidence in the company has taken a big nosedive. Experience long delays in getting a reply to any message. My main problem has been terrible…

[image] sqw: Also it is expensive to call unless you live in the Netherlands … or Germany or France. They have local support numbers. You can find them in this thread: [image] pencil2 The Forum Guide to... Fairphone Support Guides This guide is a wiki , you are fr…

What about when your bottom module doesn’t work, so the other person can’t hear you, and you work 9:00 - 18:00 anyways, so can’t call during customer service hours anyways (Monday to Friday 9:30 - 17:30)?? Unusable phone with no reply from customer service: 13 days and counting… :weary:

I totally understand your anger, frustration and complaints. I had to wait 50 days for a first reply; quite lonng, even if over x-mas and new-years eve some delay could be expected. But on the other hand: really, no break for a 10 minutes call?

It actually is hard to take a 10 min break for a call, but it was more the physical inability to do so with a broken phone. Anyways, I finally got the chance to sit down and open up my phone, took out all the modules, blew on them for luck, plugged it all back together, and everything now seems …