Wow. Inventive even if meaningless comparison of the day already 
There’s no way to defend Fairphone’s current state of affairs with e-mail support judging by the experiences shared in the forum, and assuming the situation should supposedly be better since mid July. They certainly have to sort that out very quickly.
But that statement is quite something. Total disregard of the respective industry, total disregard of the number of support staff involved on either side. Congratulations.