Oh that would be great! I recently started poking Mint mobile about it, but they were unfortunately still not too helpful even if the FP4 shows as fully compatible on their website.
I also contacted T-Mobile again, and they now stated that the FP4 is fully supported while they earlier said it was not.
So my Mint plan still runs for 2 months. A month from now I might poke them again and also talk with T-Mobile to see if I can get a SIM tested in my FP4.
In case anybody’s still interested in how the FP2 performs in the USA, I took it with me to Denver. I was not expecting to get any connectivity based on previous posts in this thread, but it immediately connected to T-Mobile 2G (roaming), and I am able to receive SMS.
I didn’t try calling or internet; I did receive a call, but rejected it to avoid roaming fees.
Edit: my front camera stopped working, so now I’m looking for a screwdriver in the US to take the phone apart
The problem is, that the FP4 isn’t supported in your region. Fairphone maintains a relationship with carriers to make sure the phone works where it’s supposed to, and even then there are issues sometimes (looking at you Vodafone ).
I don’t think the message is meant patronizing, somebody wrote a template and that’s what you get
But you have to understand that support is totally overwhelmed as it is. You are using your phone outside the supported region, that’s just not a support issue. I get your frustration, but what did you expect?
I went round the major network stores to see if they would help me work out if the FP4 would work properly on their network:
AT&T: had a SIM we could check with, it registered, would say Wifi calling was provisioned in the phone info screen, but couldn’t actually make a call
T-Mobile: wouldn’t let me check a SIM without signing up for a plan!
Verizon: Did have a SIM I could use but Wifi Calling didn’t get provisioned
I honestly didn’t find this test very satisfactory, since all the networks really need the phone to be registered with them and for the customer to enable wifi calling in their account settings, so as I didn’t know if those two things were done I don’t know if the tests were valid.
Next I’m going to ask friends or co-workers if they’ve got Wifi calling working on their phones and if so ask if I can quickly check their SIM in my phone.
You mention WiFi calling with AT&T in your post. With that, do you mean VoLTE was provisioned (i.e. 4G calling option available and enabled) and working fine, but only the additional WiFi calling feature didn’t work?
Sadly I wouldn’t be able to switch carriers because of me and my parents being on the same plan. I did notice that about 3 5g bands and all 4g bands on the fairphone work with us cellular, I’ll go look for any user experiences/stories with the carrier then. Thanks!
If you’re looking for a trouble-free phone in the US, then Fairphone is probably not for you, unfortunately. While basic functionality will work, it is not officially supported or sold in North America. So unless you know exactly what you’re doing, I’m afraid that you’ll be better off with another choice. The first step is certainly to read this and related threads to know what you’re getting into.
Depending on what attracts you to Fairphone, there might be other options. If your goal is sustainability, then you could go for a refurbished model, for example.
I have a stock FP4 that I bought from Fairphone in Europe. I have used it successfully in Europe (Netherlands, Spain), Great Britain, the USA, Fiji and Australia. In the USA I have a T-Mobile ‘pay-as-you-go’ account - the $15-a-month one others here have referred to. I get 5G and everything (phone calls, SMS, data) works fine.